SureStay Plus by Best Western Gatlinburg

2.5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

218 Ski Mountain Road, Gatlinburg, Gatlinburg (TN), United States, 37728

Highlights

Top Value

Check-in [24-hour]

Free Wi-Fi in all rooms!

Air conditioning

Balcony/terrace

Facilities

Free Wi-Fi

Swimming pool

Free parking

Front desk [24-hour]

Family room

Laundry

Non-smoking rooms

Skiing

About us

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Gatlinburg part of Gatlinburg (TN), this property puts you close to attractions and interesting dining options. As an added bonus, outdoor pool is provided on-site to conveniently serve your needs.
Your dates are popular among travelersUsers are booking a place in Gatlinburg (TN) every 21 minutes on Agoda.com
Location 9.4
Value for money 9.0
Cleanliness 8.8
Service 8.4

Based on 49 verified reviews

Location

9.4

Value for money

9.0

Cleanliness

8.8

Service

8.4

Facilities

8.0

See map

9.4Exceptional

Location rating score

Exceptional location
Parking
FREE
Closest landmarks
Happy Hiker
280 m
Sugarland Cellars Winery
360 m
Nantahala outdoor center
400 m
NOC
400 m
The Peanut Shop of Gatlinburg
440 m

Good to know

Value for money9.0
Location rating9.4

Rooms available at SureStay Plus by Best Western Gatlinburg

Accessibility - 1 King, Bathtub, Balcony, Nonsmoking
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  • Room size: 19 m²/205 ft²
  • River view
  • 1 king bed
Enter dates to see prices
1 King Bed, Nonsmoking, River View, Balcony
...
  • Room size: 19 m²/205 ft²
  • River view
  • 1 king bed
Enter dates to see prices
2 Queen Beds, Nonsmoking, River View, Balcony
...
  • Room size: 19 m²/205 ft²
  • River view
  • 2 queen beds
Enter dates to see prices
Accessibility - Suite King Bed, Bathtub, Balcony, Sofabed, Nonsmoking
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  • Room size: 23 m²/248 ft²
  • River view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Mobility Accessible King Suite with Balcony and Bathtub
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  • Room size: 19 m²/205 ft²
  • 1 sofa bed and 1 king bed
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Suite - 2 Queen Beds, Nonsmoking, Balcony, River View, Sofabed
...
  • Room size: 23 m²/248 ft²
  • River view
  • 2 queen beds and 1 sofa bed
Enter dates to see prices
Suite - 1 King Bed, Nonsmoking, Balcony, River View, Sofabed
...
  • Room size: 23 m²/248 ft²
  • River view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
2 Queen Bed Room With Balcony
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  • Room size: 19 m²/205 ft²
  • River view
  • 2 queen beds
Enter dates to see prices
Two Queen Suite with River View and Balcony
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  • Room size: 23 m²/248 ft²
  • River view
  • 1 sofa bed and 2 queen beds
Enter dates to see prices
King Suite with River View and Balcony
...
  • Room size: 23 m²/248 ft²
  • River view
  • 1 sofa bed and 1 king bed
Enter dates to see prices

Frequently asked questions

SureStay Plus by Best Western Gatlinburg features car park free of charge for all guest visitors traveling with a automobile. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

SureStay Plus by Best Western Gatlinburg's policy pertaining to children's bedding considers guests age 19 years and older as adults, and therefore must use an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

SureStay Plus by Best Western Gatlinburg has a total of 7 floors.

Verified past guests that have stayed at SureStay Plus by Best Western Gatlinburg had an average nightly stay of 2 nights at this property.

Past guests that stayed at SureStay Plus by Best Western Gatlinburg have given this property a rating of 9.366 for its exceptional location as the primary highlight for their stay.

Past solo travelers that have stayed at this property have given SureStay Plus by Best Western Gatlinburg an average rating of 8.0. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

Verified couple travelers that have stayed at this property have given SureStay Plus by Best Western Gatlinburg an average rating of 7.9. You can look up on more in depth customer testimonials, and comments by filtering for a specific type of verified guest travelers down in the review section.

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may ask for early check-in or late check-out during booking, subject to availability. Visitors checking in or out before or after the designated periods may be charged an additional fee.

The nearest airport to SureStay Plus by Best Western Gatlinburg is McGhee Tyson Airport, 43.0 km away.

More about SureStay Plus by Best Western Gatlinburg

More about SureStay Plus by Best Western Gatlinburg

Discover Comfort and Convenience at SureStay Plus by Best Western Gatlinburg

Nestled in the heart of Gatlinburg, Tennessee, SureStay Plus by Best Western offers travelers a perfect blend of comfort, affordability, and warm Southern hospitality. Guests can enjoy a seamless check-in experience starting from 3:00 PM, allowing ample time to settle in and explore the vibrant surroundings. Check-out is conveniently scheduled until 11:00 AM, giving visitors a relaxed departure after their memorable stay. One of the highlights of staying at SureStay Plus is its family-friendly policy. Children aged 1 to 18 can stay free of charge, making it an ideal choice for families seeking an enjoyable and budget-friendly getaway. Whether you're visiting for adventure or relaxation, this welcoming hotel ensures a comfortable and memorable stay for guests of all ages.





Relax and Rejuvenate with the Outdoor Pool at SureStay Plus by Best Western Gatlinburg

Guests at SureStay Plus by Best Western Gatlinburg can enjoy the refreshing outdoor pool, a perfect spot to unwind after a day of exploring the scenic beauty of Gatlinburg. Surrounded by a tranquil setting, the pool offers a serene environment for swimming, lounging, or soaking up the sun. Whether you're looking to cool off during warm summer days or simply enjoy a leisurely swim, the outdoor pool provides a delightful way to relax and recharge.

Stay Connected with Free Wi-Fi in Every Room

At SureStay Plus by Best Western Gatlinburg, convenience is at your fingertips with complimentary high-speed Wi-Fi available in all guest rooms. Whether you're planning your day's adventures, sharing your travel experiences on social media, or catching up on work, you can do so seamlessly from the comfort of your room. This free connectivity ensures you stay connected and informed throughout your stay, making your visit both enjoyable and hassle-free.

Convenient Free Parking for a Hassle-Free Stay

SureStay Plus by Best Western Gatlinburg offers guests the convenience of a complimentary car park, making it easy to explore the beautiful surroundings without worrying about parking fees. Whether you're arriving by car or planning day trips around Gatlinburg and the Great Smoky Mountains, our free parking facility ensures a stress-free experience from the moment you arrive. Ample parking space is available to accommodate all guests, providing a secure and accessible spot for your vehicle.

Comfort and Convenience in Every Room at SureStay Plus by Best Western Gatlinburg

Experience a relaxing stay with our well-appointed rooms, featuring modern amenities designed for your comfort. Each room is equipped with air conditioning to keep you cool during warm Tennessee days, and a hair dryer for your convenience after a refreshing shower. Step out onto your private balcony or terrace to enjoy scenic views and a breath of fresh mountain air, perfect for unwinding after a day of exploring Gatlinburg. Stay entertained with satellite and cable TV, offering a variety of channels to suit all tastes. For added convenience, our rooms include a coffee and tea maker, allowing you to start your mornings with a warm beverage. Keep your essentials fresh in the refrigerator, and enjoy complimentary toiletries that ensure a clean and refreshed feeling throughout your stay. Every detail is thoughtfully provided to make your visit memorable and comfortable.





Comfortable and Varied Room Options at SureStay Plus by Best Western Gatlinburg

Guests can choose from a diverse selection of rooms designed to suit different preferences and needs. Options include cozy rooms with two Queen Beds featuring scenic river views and private balconies, perfect for relaxing while enjoying the natural beauty. For those seeking extra space and luxury, the suites offer additional amenities such as a sofabed, making them ideal for families or groups. Accessibility rooms with King beds are also available, ensuring comfort and convenience for all guests. Whether you prefer a standard room or a more spacious suite, SureStay Plus by Best Western Gatlinburg provides a variety of options to enhance your stay.

Discover the Charm of Gatlinburg, Tennessee

Nestled in the heart of the Great Smoky Mountains, Gatlinburg is a vibrant mountain town renowned for its stunning natural beauty and lively atmosphere. Surrounded by lush forests and rolling hills, this charming destination offers a perfect blend of outdoor adventure and cozy Southern hospitality. Visitors can explore scenic hiking trails, enjoy breathtaking vistas from Clingmans Dome, or take a leisurely stroll through the bustling downtown area filled with unique shops, delicious eateries, and lively entertainment options. Gatlinburg is also a gateway to the Great Smoky Mountains National Park, home to diverse wildlife, cascading waterfalls, and pristine wilderness. For those seeking family-friendly fun, attractions like Ripley's Aquarium, Ober Gatlinburg Amusement Park, and the Gatlinburg SkyLift provide unforgettable experiences. Whether you're an outdoor enthusiast, a history buff, or simply looking to unwind amidst breathtaking scenery, Gatlinburg's welcoming community and natural wonders make it an ideal destination for every traveler.

Seamless Transportation from Nearby Airports to SureStay Plus by Best Western Gatlinburg

Travelers arriving at the nearby McGhee Tyson Airport in Knoxville, Tennessee, will find the journey to SureStay Plus by Best Western Gatlinburg both convenient and scenic. The airport is approximately a 1-hour drive from Gatlinburg. Upon arrival, guests can opt for a comfortable shuttle service, taxi, or rental car to reach their destination. Many rental agencies operate directly at the airport, offering a range of vehicles to suit every traveler's needs. For those preferring a hassle-free experience, pre-arranged shuttle services or private transfers can be booked in advance, ensuring a smooth and stress-free journey into the heart of Gatlinburg.

Discover Exciting Landmarks Near SureStay Plus by Best Western Gatlinburg

Nestled in the heart of Gatlinburg, the SureStay Plus by Best Western offers easy access to some of the region’s most captivating attractions. Nature lovers will delight in exploring the breathtaking Great Smoky Mountains National Park, renowned for its lush landscapes, diverse wildlife, and scenic hiking trails. Just a short drive away, Cades Cove provides a picturesque setting for wildlife viewing and peaceful picnics amid historic cabins and lush meadows. For family fun and entertainment, visitors can visit Fun Mountain, a lively amusement park featuring rides and attractions for all ages. Additionally, the vibrant downtown area boasts iconic landmarks such as the Gatlinburg Space Needle and the Gatlinburg Scenic Overlook, offering stunning panoramic views of the Smokies. For a mix of fun and curiosity, Ripley's Believe It Or Not and Ripley's Aquarium of the Smokies are perfect stops for intriguing exhibits and marine adventures, while the Star Cars Museum showcases an impressive collection of classic and movie cars. The nearby Cherokee Bear Zoo and Chapel of Love add unique local charm, making Gatlinburg an ideal destination for adventure, discovery, and memorable experiences.





A Delicious Array of Nearby Dining Options

Guests staying at SureStay Plus by Best Western Gatlinburg will find an enticing variety of nearby restaurants to satisfy every craving. From the hearty steaks at Alamo Steakhouse & Saloon to the sweet treats at Ben & Jerry's and Baskin Robbins Ice Cream & Yogurt, there's something for everyone. For breakfast lovers, Atrium Pancakes and Aunt B's Pancake House & Grill offer delicious morning options, while Bennett's Pit Bar-B-Que serves up smoky, flavorful barbeque favorites. Craving pizza? Backwoods Pizza and Best Italian Cafe & Pizzeria are perfect choices for a satisfying slice. For quick bites and snacks, Auntie Anne's and Bearland Grill & General Store provide convenient options, making your stay even more enjoyable with easy access to great dining experiences just steps from the hotel.

Shopping Landmarks Near SureStay Plus by Best Western Gatlinburg

Guests staying at SureStay Plus by Best Western Gatlinburg will find themselves surrounded by a charming array of shopping landmarks that capture the local spirit and craftsmanship of Gatlinburg. Explore the delightful Love Life Live Life, a unique boutique that celebrates positivity and vibrant designs. Satisfy your sweet tooth at Ole Smoky Candy Kitchen or Aunt Mahalia's Candies, where handcrafted confections are a true treat. For those interested in local art and craftsmanship, visit Bender's Wire Art and Buie Pottery, showcasing stunning handmade creations. Art enthusiasts can enjoy the creative displays at art! and Beneath the Smoke, while A. Jann Peitso offers a curated selection of artistic pieces. For a taste of local flavor, All Sauced Up provides gourmet sauces and culinary delights. Lastly, Arrowcraft Shop and Buckboard Too offer authentic Appalachian crafts, textiles, and souvenirs, making Gatlinburg a perfect destination for unique shopping experiences.

Affordable Comfort at SureStay Plus by Best Western Gatlinburg

Guests seeking a cozy and budget-friendly stay in Gatlinburg will find SureStay Plus by Best Western Gatlinburg to be an excellent choice. With room rates ranging from $101 to $150, this hotel offers a more affordable option compared to the city’s average hotel price of $151 to $200. This means travelers can enjoy quality accommodations without stretching their budget, making it an ideal spot for both leisure and family vacations. Compared to the typical hotel prices in Gatlinburg, SureStay Plus provides great value, combining comfort and affordability. Its competitive pricing allows visitors to allocate more of their travel budget to exploring the scenic attractions, local dining, and entertainment options that make Gatlinburg a popular destination. Whether you're visiting for a weekend getaway or an extended stay, this hotel ensures you get the most out of your trip without compromising on comfort.

Excellent Stay at SureStay Plus by Best Western Gatlinburg

Guests consistently praise SureStay Plus by Best Western Gatlinburg for its enjoyable and comfortable experience. The hotel's prime location offers the perfect balance between convenience and tranquility, allowing visitors to easily walk the Gatlinburg strip or take scenic drives into the mountains without the hassle of city traffic. Many guests appreciate that the hotel is situated slightly away from the hustle and bustle, providing a peaceful retreat while remaining close to all the attractions. The staff at the hotel receive high marks for their courteous and helpful service, making guests feel welcomed and well taken care of throughout their stay. Rooms are consistently described as clean and well-maintained, contributing to a positive and relaxing atmosphere. Overall, visitors leave with great impressions of their stay, highlighting the excellent location, friendly staff, and comfortable accommodations that make SureStay Plus by Best Western Gatlinburg a top choice for travelers seeking a memorable Gatlinburg experience.

Exceptional Value and Prime Location at SureStay Plus by Best Western Gatlinburg

Guests consistently praise SureStay Plus by Best Western Gatlinburg for offering outstanding value, making it an excellent choice for travelers seeking quality without overspending. The hotel’s superb location in Gatlinburg ensures easy access to the area's top attractions, providing guests with the convenience to explore the vibrant surroundings effortlessly. With a strong focus on cleanliness and well-maintained facilities, visitors can enjoy a comfortable and inviting atmosphere throughout their stay. The attentive staff further enhances the guest experience, demonstrating professionalism and friendliness that make visitors feel welcomed and well cared for. Overall, the hotel strikes a great balance between affordability, comfort, and prime positioning, earning high marks for its strategic location and attentive service, making it a highly recommended choice for travelers visiting Gatlinburg.

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Amenities and facilities

Excellent8.0

Facilities

Most talked about facilities

Languages spoken
  • English
Accessibility
  • Elevator
  • Facilities for disabled guests
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Computer station
  • Hiking
  • Skiing
  • Swimming pool
  • Swimming pool [outdoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Cashless payment service
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Room sanitization opt-out available
Dining, drinking, and snacking
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Heating in public area
  • Invoice provided
  • Meeting/banquet facilities
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family/child friendly
  • Family room
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Smoke alarms
Getting around
  • Car park [free of charge]
Available in all rooms
  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Balcony/terrace
  • Carpeting
  • Desk
  • Free bottled water unavailable
  • Hair dryer
  • Heating
  • Interconnecting room(s) available
  • Ironing facilities
  • Linens
  • Microwave
  • Non-smoking
  • Private bathroom
  • Radio
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Smoke detector
  • Socket near the bed
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service

Food and dining

Breakfast options
  • American
  • Continental

Location

218 Ski Mountain Road, Gatlinburg, Gatlinburg (TN), United States, 37728

Exceptional9.4

Location

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-0 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property. Subject to availability.
Children 1-18 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 19 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00
The property
  • Number of floors7

Property announcements

Beginning January 1, 2019, we will no longer accept pets. We apologize for the inconvenience.

Reviews of SureStay Plus by Best Western Gatlinburg from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.6
  • Location score 9.4 out of 10 and is a high score in Gatlinburg (TN)
    Location9.4
  • Value for money score 9 out of 10 and is a high score in Gatlinburg (TN)
    Value for money9.0
  • Cleanliness score 8.8 out of 10 and is a high score in Gatlinburg (TN)
    Cleanliness8.8
  • Service score 8.4 out of 10 and is a high score in Gatlinburg (TN)
    Service8.4
  • Facilities score 8 out of 10 and is a high score in Gatlinburg (TN)
    Facilities8.0
High score for Gatlinburg (TN)

Rating

9+ Exceptional (10)
8-9 Excellent (2)
7-8 Very Good (3)
6-7 Good (3)
<6 Below Expectation (1)
Guest Type
Room Type

Show reviews that mention 

Showing 19 verified guest comments
Changed to review page 1
  1. 6.8
    Good
    Maria from Philippines
    Couple
    Suite - 1 King Bed, Nonsmoking, Balcony, River View, Sofabed
    Stayed 1 night in August 2025

    “Rude Receptionist”

    We came in early just to ask if we could check in early and we are willing to pay for additional payment. Not greeted back by the receptionist. That is not really a big issue for us. But the male receptionist at that time is very rude. Showed him my confirmed booking in Agoda and he said that I was not booked. He is telling a lot of things that is not really necessary, provoking us- really very unprofessional. We waited for afternoon because he told us that there is no available cleaner for an early check in. In the afternoon he insisted that he called me a lot of times and was calling me with another name which I repeatedly told him I'm not the same person- I showed him my ID. And after waiting, he finally found my booking. If he only listened and not not said a lot of things that is really unnecessary. Hopefully the management will review the footage if there is any camera in there so they know what kind of employee they have. I am not expecting a lot from a hotel but employee should show some respect too. In fairness, the room is very clean and nice and the receptionist following him is very nice to us.

    Reviewed August 25, 2025
  2. 9.6
    Exceptional
    Kathleen from United States
    Family with young children
    Suite - 2 Queen Beds, Nonsmoking, Balcony, River View, Sofabed
    Stayed 1 night in November 2024

    “Spacious room and close to the city”

    We stayed here for 6 days and 5 nights and it is definitely worth it. The room is clean and very spacious. The balcony has the river view. From the balcony you can sometimes see black bears visiting. We had an amazing stay and will definitely go back again.

    Reviewed November 24, 2024
  3. 10.0
    Exceptional
    Jeremy from United States
    Couple
    Suite - 1 King Bed, Nonsmoking, Balcony, River View, Sofabed
    Stayed 1 night in July 2024

    “Pleasantly surprised! ”

    We got a king suite and holy cow! It was enormous!! It was so clean and was a wonderful atmosphere. My only complaint is the bed was so hard. But other than that we had a great stay and plan to go stay again!

    Reviewed July 13, 2024
  4. 10.0
    Exceptional
    Donald from United States
    Couple
    Suite - 1 King Bed, Nonsmoking, Balcony, River View, Sofabed
    Stayed 2 nights in January 2024

    “Gatlinburg Stay”

    My wife and I loved our stay at SureStay Plus Hotel. Our room was clean, large and great television. We highly recommend this hotel.

    Reviewed February 01, 2024
  5. 9.2
    Exceptional
    Kathleen from United States
    Family with young children
    Suite - 2 Queen Beds, Nonsmoking, Balcony, River View, Sofabed
    Stayed 3 nights in November 2024

    “Very spacious room with balcony”

    We had an amazing stay. The room is big and my kids have plenty of space to play. Definitely recommend if you have kids as they will have their own little space. The balcony is nice too.. over looking the river. You can even sometimes see the bear hanging out there. Il

    Reviewed November 24, 2024
Changed to review page 1

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