2024
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Awarded as a top choice of Agoda travelers in 2024.

Okada Manila

5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

New Seaside Drive, Entertainment City,, Manila Bay, Manila, Philippines, 1701

Highlights

Check-in [24-hour]

Excellent room comfort & quality

- Guests have rated this property 9.3/10 on room comfort and quality

All rooms are beyond exceptional
Great Breakfast

- Many guests have praised the breakfast at this property

Great breakfast and shops availability within the facility.
Sparkling clean

- Guests have rated this property 9.4/10 on cleanliness

From accommodation, friendly staff, and food, 10/10 😀
Airport transfer

- Airport transfer available! Additional charges may apply. To request,...

15-20 mins to the airport.

Facilities

Free Wi-Fi

Pool with view

Free parking

Spa

Front desk [24-hour]

Fitness center

Restaurants

Bar

About us

Discover Okada Manila, a luxurious haven for travelers. Enjoy the world's largest multicolored fountain with nightly shows and Cove Manila, Southeast Asia's largest indoor beach club. Unwind in beautifully landscaped gardens and rejuvenating wellness facilities. Okada Manila, located by the scenic Manila Bay, offers stunning sunset views and a vibrant cultural scene. The resort features an extraordinary pool with breathtaking vistas and a luxurious steam room for relaxation. Each room has complimentary wireless internet and a private balcony or terrace, with some showcasing views of the bay or serene gardens. Guests can also enjoy exclusive breakfast takeaway services for a delightful start to their day as they explore the resort's attractions and amenities. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

79 travelers have booked today.

Cleanliness 9.5
Facilities 9.4
Location 9.3
Service 9.3

Based on 28,181 verified reviews

Cleanliness

9.5

Facilities

9.4

Location

9.3

Service

9.3

Value for money

8.9

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Nearest transportation options

Asia World Interchange is within 1.3 km

Coastal Mall Metro Bus Station is within 1.34 km

See map

9.3Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
Robinsons Place Manila
6.9 km
Manila Ocean Park
7.3 km
Rizal Park
7.7 km
National Museum
8.2 km
Fort Santiago
8.4 km
Closest landmarks
Solaire Casino
1.1 km
Solaire Parking Building
1.1 km
Super8 Grocery Warehouse
1.2 km
PITX PUJ Departures Entrance
1.2 km
Bench (Manila Bay)
1.2 km

Good to know

Value for money8.9
Location rating9.3
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport3.9 km

Rooms available at Okada Manila

Manila Bay with Executive Lounge Access
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  • Bay view
  • 1 king bed & 2 double beds
  • 1 king bed & 2 double beds
Enter dates to see prices
Executive Suite King
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  • Room size: 200 m²/2153 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Premium Suite 1 King Bed
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  • Room size: 120 m²/1292 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Garden Suite with Lounge Access
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  • Room size: 150 m²/1615 ft²
  • Garden view
  • 1 king bed or 2 double beds
Enter dates to see prices
Junior Suite
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  • Room size: 100 m²/1076 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe Room - Twin
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  • Room size: 60 m²/646 ft²
  • Outdoor view
  • 2 double beds
Enter dates to see prices
Executive Suite Double
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  • Room size: 200 m²/2153 ft²
  • Outdoor view
  • 2 double beds
Enter dates to see prices
2 Double Beds Premium Suite
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  • Room size: 120 m²/1292 ft²
  • Outdoor view
  • 2 double beds
Enter dates to see prices
Club Room with Lounge Access
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  • Room size: 75 m²/807 ft²
  • 1 king bed
  • 1 king bed
Enter dates to see prices
Grand Deluxe King
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  • Room size: 75 m²/807 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Enjoy your holiday getaway the best way possible with Okada Manila's bar and poolside bar accessible right in front of your doorstep for when you need a sip or two.

Yes! Okada Manila offers laundry service at your disposal for whenever you need your favorite shirts or dresses clean and fresh all throughout your getaway. Please contact the property for more information.

Okada Manila has car park onsite free of charge for travelers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

Yes! The perks of staying at Okada Manila include an on-site ATM, providing visitors with easy access point for cash withdrawal and remaining worry-free throughout your holiday.

Okada Manila was built in 2017.

Okada Manila's most popular month where verified visitors have stayed the most is in December.

Okada Manila can converse in 6 languages and supports popular languages such as English and Mandarin Chinese for travelers going to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.

Past guests that stayed at Okada Manila have given this property a rating of 9.478 for its outstanding cleanliness as the main highlight for their stay.

60.0% of our past guest evaluations have given a positive review and responses about this property's view. You can look up on more detailed customer reviews, and comments for Okada Manila down in the review section.

Verified solo travelers that have stayed at this property have given Okada Manila an average rating of 9.1. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

Verified families with young children that have stayed at this property have given Okada Manila an average rating of 9.2. You can look up more complete customer evaluations and remarks by filtering for a specific type of verified travelers down in the review section.

The closest airport to Okada Manila is Ninoy Aquino International Airport, 4.0 km away.

More about Okada Manila

More about Okada Manila

Okada Manila

At Okada Manila, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay.
Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Manila is made even more convenient with the taxi and car hire services available at the hotel. For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Okada Manila. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For guests who would like to smoke, the designated smoking areas are available. All rooms at Okada Manila are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Every stay is a new experience with various interesting room layout options at Okada Manila, including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.
Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Okada Manila. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar and casino.
Enjoy the countless activities offered at Okada Manila. A relaxing end to every day is possible with a visit to the hot tub and salon. Don't forget to make a visit or two to the hotel's pool. At Okada Manila, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar.
Burn off you vacation calories with a quick visit to the hotel's fitness facility. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.

Reasons to stay here

Compared to other accommodations in Manila, facilities here are rated higher than 99% of them.

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Amenities and facilities

Exceptional9.4

Facilities

Most talked about facilities

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Filipino
  • Japanese
  • Korean
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Body wrap
  • Casino
  • Computer station
  • Fitness center
  • Foot bath
  • Garden
  • Gym/fitness
  • Hot tub
  • Massage
  • On-site entertainment
  • Pool with view
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool
  • Swimming pool [outdoor]
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte breakfast
  • A la carte in restaurant
  • Alcohol
  • Alternative meal arrangement
  • Asian breakfast
  • Asian cuisine in restaurant
  • Bar
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Buffet in restaurant
  • Chinese cuisine in restaurant
  • Coffee/tea in restaurant
  • Coffee shop
  • Desserts in restaurant
  • Full american breakfast
  • Halal breakfast
  • International cuisine in restaurant
  • Poolside bar
  • Restaurant breakfast
  • Restaurant dinner
  • Restaurant lunch
  • Restaurants
  • Room service [24-hour]
  • Salad in restaurant
  • Snack bar
  • Soup in restaurant
  • Western breakfast
  • Western cuisine in restaurant
Services and conveniences
  • Air conditioning in public area
  • Audio-visual equipment for special events
  • Business facilities
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Grooming service
  • Indoor venue for special events
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Meetings
  • Meeting stationery
  • Outdoor venue for special events
  • Projector/LED display
  • Safety deposit boxes
  • Salon
  • Seminars
  • Shops
  • Smoking area
  • Wi-Fi for special events
  • Xerox/fax in business center
For the kids
  • Family/child friendly
  • Family room
  • Kids club
  • Kids cutlery
  • Kids facilities
  • Kids meal
Access
  • Allergy-free rooms
  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Litter boxes
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Bathrobes
  • Bathtub
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • In-room tablet
  • Internet access – wireless
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • Reading light
  • Scale
  • Separate shower/bathtub
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • TV [flat screen]
  • Wake-up service
  • Wi-Fi [free]
  • Window

Food and dining

Restaurants on site
Okada Dining
  • No additional information available
Medley Buffet
  • Cuisine: American, Chinese, Indian, Italian, Japanese, Korean
  • Menu: Buffet, A-la-carte
Ginza Nagaoka
  • Cuisine: Japanese
Goryeo Korean Dining
  • Cuisine: Korean
Lobby Lounge
  • No additional information available
Red Spice
  • Cuisine: Chinese
Kiapo
  • Cuisine: Asian
La Piazza Ristorante Italiano
  • Cuisine: Italian
Enbu
  • Cuisine: Japanese
Kappou Yoshi
  • Cuisine: Japanese

Location

New Seaside Drive, Entertainment City,, Manila Bay, Manila, Philippines, 1701

Exceptional9.3

Location

Airports
  • Ninoy Aquino International Airport (MNL)
    3.9 km 11 min drive
  • Clark International Airport (CRK)
    87.4 km 2.1 hour drive
Public transportation
  • Asia World Interchange
    1.3 km
  • Coastal Mall Metro Bus Station
    1.3 km
Hospital or clinic
  • PITX Clinic
    1.3 km
Shopping
  • Robinsons Place Manila
    6.9 km
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Robinsons Place Manila
    6.9 km
  • Manila Ocean Park
    7.3 km
  • Rizal Park
    7.7 km
  • National Museum
    8.2 km
  • Fort Santiago
    8.4 km
  • San Agustin Church
    8.4 km
  • Casa Manila
    8.5 km
  • Intramuros
    8.7 km
  • Manila Cathedral
    8.7 km
  • Quiapo Church
    9.4 km
Nearby landmarks
  • Solaire Casino
    1.1 km
  • Solaire Parking Building
    1.1 km
  • Super8 Grocery Warehouse
    1.2 km
  • PITX PUJ Departures Entrance
    1.2 km
  • Bench (Manila Bay)
    1.2 km
  • PITX Arrivals Entrance
    1.2 km
  • PITX Clinic
    1.3 km
  • PITX Inter-City Departures Entrance
    1.3 km
  • PITX Cavite-Batangas Departures Entrance
    1.3 km
  • PITX Parking and UV Express Entrance
    1.3 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Children ages from 6 to 11 years old will have an additional charge for breakfast.
  • The property provides prayer mat with Qibla direction and Holy Quran. Qibla direction is also available in the in-room tablet.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Travel time to airport (minutes)15
Extras
  • Breakfast charge (unless included in room price)1888 PHP
The property
  • Year property opened2017
  • Number of floors19
  • Room voltage220
  • Number of rooms 1001
  • Number of restaurants13
  • Number of bars/lounges5

Property announcements

Cove Manila serves as an exclusive venue for private events. Checked-in guests are welcome to swim at the Coral Wing Pool that features an incredible view of the Manila Bay sunset.

Reviews of Okada Manila from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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9.1

Exceptional

Recent ratings trend

10 most recent verified ratings received by the property

  • 9.6
  • 6.8
  • 10
  • 10
  • 10
  • 10
  • 9.6
  • 7.2
  • 8.8
  • 2.8

Most recent

  • Cleanliness score 9.5 out of 10 and is a high score in Manila
    Cleanliness9.5
  • Facilities score 9.4 out of 10 and is a high score in Manila
    Facilities9.4
  • Location score 9.3 out of 10 and is a high score in Manila
    Location9.3
  • Service score 9.3 out of 10 and is a high score in Manila
    Service9.3
  • Value for money score 8.9 out of 10 and is a high score in Manila
    Value for money8.9
High score for Manila

Rating

9+ Exceptional (7,426)
8-9 Excellent (823)
7-8 Very Good (716)
6-7 Good (270)
<6 Below Expectation (594)

Review summary

Powered by OpenAI

Guests highly praise the friendly and helpful staff, enhancing their overall experience. The hotel's prime location offers convenient access to SM Mall of Asia and Baclaran LRT Station. This elegant hotel boasts fantastic amenities, with a particularly inviting pool area for relaxation. The breakfast buffet provides a plethora of delicious options at restaurant choices such as Sinag, Medley Buffet, and The Lobby Lounge.

Some guests mention a delay in check-in and not having their room ready on time.

Did you find this review summary helpful?

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Show reviews that mention 

Service

Mentioned in 1,650 reviews
sentiment-positive-indicator
81% Positive
sentiment-negative-indicator
18% Unfavourable

Cleanliness

Mentioned in 671 reviews
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74% Positive
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25% Unfavourable

Room comfort

Mentioned in 576 reviews
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80% Positive
sentiment-negative-indicator
19% Unfavourable

Check in

Mentioned in 545 reviews
sentiment-positive-indicator
33% Positive
sentiment-negative-indicator
66% Unfavourable

Restaurant options

Mentioned in 503 reviews
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90% Positive
sentiment-negative-indicator
9% Unfavourable

Room size

Mentioned in 451 reviews
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94% Positive
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5% Unfavourable

Pool

Mentioned in 387 reviews
sentiment-positive-indicator
74% Positive
sentiment-negative-indicator
25% Unfavourable

Family

Mentioned in 376 reviews
sentiment-positive-indicator
96% Positive
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3% Unfavourable

Breakfast

Mentioned in 344 reviews
sentiment-positive-indicator
77% Positive
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22% Unfavourable
Showing 9,829 verified guest comments
Changed to review page 1
  1. 10.0
    Exceptional
    Edward from Singapore
    Family with young children
    Executive Suite Double with Executive Lounge Access
    Stayed 1 night in July 2025

    “⭐️⭐️⭐️⭐️⭐️ A Royal Staycation We Will Never Forget – Thank You, Okada Manila!”

    We are deeply grateful to Okada Manila for making our recent family reunion truly unforgettable. One of the biggest highlights of our stay was the surprise complimentary upgrade to the Royal Suite Mansionette — an incredible gesture that meant so much to all of us. The grandeur, comfort, and attention to detail in the suite were nothing short of spectacular. My whole family, especially Inay and Tatay, were overwhelmed with joy. They didn’t expect such a grand treat, and seeing their genuine happiness touched our hearts. This act of generosity made our family bonding even more special. My three sisters and their families, including four kids (who all came from USA) --- they were all in awe. Kids even said this was one of the best travel staycations they’ve ever had! A huge thank you to the warm and accommodating staff: • Francesca and Rona from the check-in team, for the smooth and welcoming arrival. They handled everything smoothly and made us feel at home from the moment we arrived. Thank you for the complimentary upgrade! To your bosses and managers, kindly extend our heartfelt thanks! • Erin, Erlin, and the gentleman who served our dinner on July 10th evening (apology I forgot your name), for their excellent service and kind attention. Your attentive service and friendly smiles added so much warmth to our dining experience. • And at the Retreat Spa, the lovely Eunice and especially Dang, who gave me the best massage I’ve ever experienced. It was pure bliss — relaxing, calming, rejuvenating, and deeply healing. Really worth the penny! Okada Manila, your hospitality, generosity, and warmth created memories we will cherish forever. We can’t wait to return soon. Maraming salamat po! 🇵🇭

    Reviewed July 11, 2025
  2. 10.0
    Exceptional
    Lorelie from South Korea
    Family with young children
    Grand Deluxe Family Room
    Stayed 4 nights in July 2025

    “Exceptional”

    Our recent stay at the Okada Manila was truly exceptional, and what stood out most was the absolutely stellar service provided by the staff. From the moment we arrived, every interaction was met with genuine warmth, efficiency, and a clear dedication to guest satisfaction. The team here goes above and beyond to ensure a comfortable and memorable experience. During our stay, we encountered minor issue with my room – a small water leak and some moisture that made the bed and flooring feel a bit damp. However, the hotel staff's response was nothing short of impressive. We reported the problem, and they immediately sprang into action, addressing it with remarkable speed and professionalism. Their prompt attention and effective resolution turned what could have been a significant inconvenience into a testament to their commitment to guest comfort. The breakfast buffet was another highlight, offering a vast and delicious array of options to start the day. The quality of the food was consistently high, and the ambiance was delightful. While the menu remained largely the same throughout our six-day stay, which did get a little repetitive towards the end, the sheer variety and taste of the dishes still made it a very enjoyable experience each morning. Overall, Okada Manila is a truly magnificent 5-star hotel, elevated by its outstanding staff. Their proactive and caring service truly makes all the difference, ensuring that even minor hiccups are handled with grace and efficiency. Highly recommend this hotel for anyone seeking a luxurious and service-oriented stay.

    Reviewed July 09, 2025
  3. 10.0
    Exceptional
    Edz from Philippines
    Couple
    Grand Deluxe King
    Stayed 2 nights in June 2025

    “Exceptional stay at Okada”

    I had an exceptional stay at Okada Manila Hotel. From the moment I arrived, the front desk team made me feel warmly welcomed and went above and beyond to ensure my comfort. The check-in process was seamless and efficient, and my room was spotless, spacious, and beautifully appointed. Special thanks to: 1. Front Desk—Allen and LJ for their assistance during check-in. 2. Front Desk—Jem for graciously offering us access to the club lounge to enhance our dining experience. 3. Guest Services—Cheska, Edralin, and Nicole—for the wonderful room setup that made our stay even more memorable. 4. The Club Lounge team—EJ, Zick, and Eman—for their excellent service, delicious food, and refreshing beverages. What truly stood out was the exceptional customer service — everyone was friendly, attentive, and genuinely invested in making our stay enjoyable. The amenities were outstanding, particularly the outdoor pool, Cove Manila indoor pool, and the delicious breakfast buffet at the club lounge, which offered a wide variety of fresh options. The hotel’s location was ideal and close to major attractions. We especially appreciated the thoughtful touches from guest services, such as the cake, cookies, and teddy bear, which my wife truly loved. Overall, my stay far exceeded my expectations, and I highly recommend Okada Manila Hotel to anyone seeking a comfortable and memorable visit. I look forward to returning soon!

    Reviewed June 30, 2025
  4. 8.8
    Excellent
    Tellus from United States
    Solo traveler
    Junior Suite
    Stayed 4 nights in June 2025

    “Could be better. ”

    I have been to the Okada two times now and I am conflicted with emotions as I look back and compare. I have had issues with my room and they gladly switched it for me at no cost, but a small but of time. I now have a different issue.. the smells. Why are there various odors of water damage and mildew solidly in the hallways. It is offensive for the money you pay. My room.. the main bathroom is clean but the toilets still reek of urine and only being half cleaned. I worked in hospitality before and believe me.. you would almost complain. I literally had to do a quick clean job myself to rid my self of the odor. The staff.. all great.. all hard working for what I have seen and experienced. Kind greetings and clear conversations and assistance when needed. The food.. better this time around. I found my self using grab more.. I wish they would let the bikes come to the front instead of me having to walk down there.. but it is a trade off I guess. The food issue is double edged.. while the meals they prepare are good.. I found a bigger issue with... The price... The Okada is an star resort. But if I am paying so much for my room then why am I equally paying through the nose for food. The best store in the complex? Not Tommy Hilfiger . Not Michael Kors.. But 7-11.. where else can I get what I need for a reasonable price. I work hard and play hard. But I don't want to go broke simply eating. Breakfast.. 1800php = 31.00 USD per person Lunch .. around 2800php = 49.47 USD per person. Dinner.. ? Don't even ask.. I don't go on vacation to sleep comfortably and go broke trying to eat a meal. I don't even pay these prices in the US where I am from and I have a successful career. All in all... I can only recommend you try the OKADA if you want the experience but after you go, you will lose the zest and amazement. I am only being honest. Would i go back? Yes I would, but I would stay less days and eat Grab delivered food.

    Reviewed June 27, 2025
  5. 6.4
    Good
    Lloyd from United States
    Couple
    Premium Suite 1 King Bed
    Stayed 2 nights in February 2026

    “Room Cleanliness and Rewards Staff need IMporvement”

    We had a beautiful suite overlooking the pool and manila bay. After the room was cleaned there was still issues like garbage on the floor, uncleaned glasses and silverware put back into use and countertops not wiped down (there was still sugar on the counter from making coffee). For a huge room it looked like she spent about 5 minutes changing towels and putting some things away, but not a good cleaning. My second complaint is about getting a player's card. In the US I am decent gambler and get comped rooms and meals, so I usually play with a player's card. I was unable to get one at the BJ tables after playing like I would be able to do in the US. I was directed to the rewards center. I went and showed my passport. The woman there was not friendly. She filled out the form for me (incorrectly) and when I changed things she simply took the form and set it aside and started to fill out a new one the same as the one before I changed it. She didn't say what she was doing or why. She wanted it to say I had no income and I was retired, which wasn't true. I said I'm not going to sign a form that is incorrect and she got attituded with me and my wife and finally let me fill it out correctly, then she was questioning my employment, and income levels like I was lying to her. Eventually I got it completed and then she complained my signature didn't match my passport. It was very close. She made me sign it again and continuing to have attitude. Not a way to treat a future customer who typically plays $100 USD a hand at BJ in a poor country. Anyway, I got the card and decided not to play afterwards considering how I was treated. Instead, we went to the pool. Other than those 2 things the hotel was great and people were super nice.

    Reviewed February 15, 2026
Changed to review page 1

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