Grand Hyatt Hangzhou

5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

No. 28, Hu Bin Road, West Lake District, Hangzhou, China, 310006

Highlights

Ideal location

- Facing West Lake and steps from In77, Line 1 metro and nearby shopping...

Location is fantastic- a stone throw from Westlake.
Great breakfast

- Extensive breakfast buffet with wide Western and Chinese selections ge...

A wide selection of western and Asian options.
Sparkling clean

- Rooms and public areas receive repeated praise for cleanliness and upk...

Clean hotel very comfortable.

- Immediate access to shopping malls, walking shopping streets and food...

Location near restaurants and shopping areas.

- Calming, lakeside atmosphere and a warm lobby vibe create a quiet, pea...

The most luxurious hotel on the West Lake

Facilities

Free Wi-Fi

Pool with view

Free parking

Spa

Front desk [24-hour]

Fitness center

Restaurants

Bar

About us

Set in Hangzhou’s Scenic West Lake district, Grand Hyatt Hangzhou offers modern, air‑conditioned rooms with private balconies or terraces, in‑room safes and contemporary showers—select rooms overlook a peaceful courtyard, garden or the lake. Two travelers can enjoy sunrise breakfast served to the room, a stunning panoramic pool, an on-site bar and curated local tours for effortless exploration. Popular Silk Market and lively Qinghe Square are a short drive away, while West Lake’s promenades, temples and boat rides are within easy reach. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

Booked 3 times in last 24 hr

  • The hotel is close to the lake, shopping facilities, subway.
    wing y.
    Australia
  • Reception was friendly and check out and in was fast.
    Amy
    Singapore
  • Check out was also fast with no hassle.
    Siew
    Singapore
  • Location is fantastic- a stone throw from Westlake.
    Wai
    Singapore
  • Location at westlake and the service is fantastic!!
    Jason
    Singapore
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Nearest transportation options

•

Longxiangqiao Subway Station is within 0.25 km

•

Fengqi Road Subway Station is within 0.83 km

See map

9.5Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
Ping Hu Qiu Yue
1.2 km
West Lake
1.7 km
Gu Shan (Solitary Hill)
1.9 km
Hefang Street
2.1 km
Leifeng Pagoda
2.8 km
Closest landmarks
Li Xing famous Plaza
130 m
Wushan Night Market
150 m
Sunny and Rainy Lakeside
220 m
Hubin Yintai
220 m
Longxiangqiao Subway Station
250 m

Good to know

Value for money8.1
Distance to city center0 km
Location rating9.5
Nearest airportHangzhou Xiaoshan International Airport (HGH)
Distance to airport26.0 km

Select your room

1/10

1 King Bed, West Lake View

36 m²/388 ft²
Max 3 adults
1 king bed
Preferred by Couples

9.9

Exceptional

Room comfort
Lake view
1/10

2 Twin Beds, West Lake View

36 m²/388 ft²
Max 3 adults
2 single beds
City view
1/7

1 King Bed, Garden View

70 m²/753 ft²
Max 3 adults
1 king bed
Garden view
1/7

2 Twin Beds, Club Access

40 m²/431 ft²
Max 3 adults
2 single beds
City view
1/7

1 King Bed, Club Access

40 m²/431 ft²
Max 3 adults
1 king bed

10.0

Exceptional

Room comfort
City view
1/6

2 Twin Beds, West Lake View, Club Access

40 m²/431 ft²
Max 3 adults
2 single beds

8.4

Excellent

Room comfort
Lake view
1/6

1 King Bed, West Lake View, Club Access

40 m²/431 ft²
Max 3 adults
1 king bed

9.2

Exceptional

Room comfort
Lake view
1/5

2 Twin Beds

40 m²/431 ft²
Max 3 adults
2 single beds

9.2

Exceptional

Room comfort
City view
1/5

2 Twin Beds, Garden View

70 m²/753 ft²
Max 3 adults
2 single beds

9.3

Exceptional

Room comfort
Courtyard view
1/5

1 King Bed

40 m²/431 ft²
Max 3 adults
1 king bed

10.0

Exceptional

Room comfort
City view

Frequently asked questions

Yes! Grand Hyatt Hangzhou offers laundry service at your fingertips for whenever you need your favorite shirts or dresses clean and fresh all throughout your getaway. Please contact the property for more information.

Yes! Grand Hyatt Hangzhou features dry cleaning service that is accessible all throughout your stay, making sure you're always looking your finest in your favorite outfit. Please contact the property for more information.

Grand Hyatt Hangzhou's most popular month where verified tourists have stayed the most is in December.

71.0% of our verified guest testimonials have given a positive appraisal and comments about this property's wellness amenities. You can look up on more detailed customer reviews, and comments for Grand Hyatt Hangzhou down in the review section.

Verified business travelers that have stayed at this property have given Grand Hyatt Hangzhou an average rating of 8.6. You can look up more detailed customer assessments and responses by filtering for a specific type of verified travelers down in the review section.

Verified families with young children that have stayed at this property have given Grand Hyatt Hangzhou an average rating of 8.4. You can look up more specific customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

Verified families with older children that have stayed at this property have given Grand Hyatt Hangzhou an average rating of 8.8. You can look up more in depth customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

The nearest train, metro, or bus station is Longxiangqiao Subway Station, 245.01 m away from Grand Hyatt Hangzhou.

Grand Hyatt Hangzhou is located within West Lake District, which makes it ideally close to natural scenery including West Lake and Xixi Wetland Park.

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Visitors checking in or out before or after the designated time frame may be charged an additional fee.

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More about Grand Hyatt Hangzhou

More about Grand Hyatt Hangzhou

Experience Luxury and Comfort at Grand Hyatt Hangzhou

Located in the heart of Hangzhou, China, Grand Hyatt Hangzhou is a 5-star hotel that offers a truly luxurious and comfortable stay. With its prime location, the hotel is just a stone's throw away from the city center, making it the perfect choice for both business and leisure travelers. Built in 2005 and recently renovated in 2018, Grand Hyatt Hangzhou boasts a modern and elegant design, providing guests with a stylish and contemporary atmosphere. The hotel's attention to detail is evident in every aspect, from the stunning lobby to the well-appointed rooms and suites. Check-in at Grand Hyatt Hangzhou begins at 02:00 PM, allowing guests ample time to settle in and start their vacation. The check-out time is until 12:00 PM, giving guests a leisurely morning to enjoy a delicious breakfast or take a refreshing dip in the hotel's swimming pool. Families traveling with children will be pleased to know that Grand Hyatt Hangzhou has a child-friendly policy. Children between the ages of 2 to 12 can stay at the hotel free of charge, making it an ideal choice for a family getaway. The hotel's spacious rooms and suites provide plenty of space for families to relax and unwind after a day of exploring the city. With its impeccable service, luxurious accommodations, and convenient location, Grand Hyatt Hangzhou is the perfect choice for travelers seeking a truly memorable stay in Hangzhou, China. Whether you're visiting for business or pleasure, this 5-star hotel will exceed your expectations and ensure a truly unforgettable experience.

Convenience Facilities at Grand Hyatt Hangzhou

At Grand Hyatt Hangzhou, guests can enjoy a range of convenience facilities that cater to their every need. The hotel offers a laundry service, ensuring that guests can have their clothes cleaned and ready for any occasion. Whether it's a business meeting or a night out exploring the vibrant city, guests can rest assured that their attire will be fresh and presentable. The concierge at Grand Hyatt Hangzhou is dedicated to providing personalized service and assisting guests with any requests they may have. From arranging transportation to recommending the best local attractions, the knowledgeable concierge team is always on hand to ensure a seamless stay. Whether guests need assistance with booking tickets or making restaurant reservations, the concierge is there to make their experience hassle-free. Additionally, the hotel offers a dry cleaning service, perfect for guests who require professional cleaning for their delicate garments. With this convenient facility, guests can have their clothes expertly cleaned and pressed, allowing them to always look their best during their stay. Grand Hyatt Hangzhou truly goes above and beyond to provide a range of convenience facilities that enhance the overall guest experience.

Indulge in Exquisite Dining at Grand Hyatt Hangzhou

Grand Hyatt Hangzhou offers a diverse range of dining options that cater to every palate and preference. With its array of world-class restaurants and bars, guests can embark on a culinary journey that showcases the finest flavors from around the globe. For an unforgettable fine dining experience, head to the renowned Park Hyatt Hangzhou restaurant. Here, guests can savor delectable international cuisine prepared by skilled chefs using the freshest ingredients. The elegant setting, with its contemporary design and panoramic views of the city, sets the stage for an unforgettable dining experience. For those seeking authentic Chinese cuisine, the hotel's signature restaurant, Jin Sha, is a must-visit. Indulge in a gastronomic adventure as you sample traditional Hangzhou dishes, expertly crafted by experienced chefs. The restaurant's elegant ambiance and impeccable service create the perfect setting for a memorable dining experience. After a long day of exploring the city, unwind at the Lobby Lounge, where you can enjoy a wide selection of refreshing beverages, light snacks, and delicious pastries. The relaxed atmosphere, coupled with live music performances, makes it an ideal spot to relax and catch up with friends or colleagues. Whether you're in the mood for fine dining, Chinese delicacies, or a casual drink, Grand Hyatt Hangzhou's dining facilities offer a culinary experience that is sure to satisfy even the most discerning taste buds.

Elegant Room Options at Grand Hyatt Hangzhou for a Memorable Stay

Discover a variety of luxurious room options at Grand Hyatt Hangzhou, each designed to provide a comfortable and stylish retreat. Choose from spacious rooms with Garden Views, featuring either two Single Beds or one King Bed, all spanning 70 square meters for ample space. For those seeking a stunning view of West Lake, select from well-appointed rooms with either a single King Bed or two Single Beds, each offering 36 square meters of elegant living space. Guests looking for exclusive access can opt for the Club Rooms, also with West Lake or Garden Views, providing a refined experience with 36 square meters of sophisticated comfort. Additionally, the hotel offers well-sized Deluxe rooms with either two Single Beds or a single King Bed, ranging from 37 square meters, with options for City View or West Lake View, catering to diverse preferences.

Discover the Enchantment of West Lake District

Nestled in the heart of Hangzhou, the West Lake District is a mesmerizing blend of natural beauty and cultural heritage, making it a must-visit destination for travelers. The iconic West Lake, a UNESCO World Heritage site, is renowned for its picturesque scenery, featuring serene waters, lush willow trees, and charming pagodas that reflect the rich history of the region. As you stroll along the scenic pathways, you’ll find yourself captivated by the breathtaking views of the surrounding hills and the tranquil ambiance that has inspired poets and artists for centuries. Beyond the lake, the district offers a plethora of attractions that celebrate the local culture and traditions. The historic temples, such as the Lingyin Temple, invite visitors to explore their intricate architecture and spiritual significance. For those seeking a taste of local cuisine, the vibrant streets surrounding the lake are dotted with restaurants and tea houses where you can indulge in Hangzhou’s famous dishes, including the delectable Dongpo Pork and the refreshing Longjing tea. Whether you’re enjoying a leisurely boat ride on the lake or exploring the lush gardens of the nearby Xixi Wetlands, the West Lake District promises an unforgettable experience that beautifully showcases the essence of Hangzhou.

Traveling from Hangzhou Xiaoshan International Airport to Grand Hyatt Hangzhou

To reach the luxurious Grand Hyatt Hangzhou from Hangzhou Xiaoshan International Airport (HGH), which is the nearest major airport, travelers have several convenient options. The airport is located approximately 30 kilometers away from the hotel, making the journey relatively quick and easy. The most straightforward method is to take a taxi, which takes around 30 to 40 minutes, depending on traffic. Taxis are readily available outside the airport terminal, and the fare is typically reasonable, allowing you to relax and enjoy the scenic views of Hangzhou as you approach the West Lake District. For those who prefer public transport, the airport shuttle bus offers an economical alternative. The shuttle bus service operates frequently and connects the airport to various key points in the city, including the West Lake area where the Grand Hyatt is situated. Once you arrive at the West Lake District, you can take a short taxi ride or even enjoy a leisurely walk to the hotel, soaking in the beauty of the picturesque surroundings. Whether you choose a taxi or the shuttle bus, your journey to the Grand Hyatt Hangzhou promises to be a delightful start to your stay in this enchanting city.

Explore Hangzhou's Rich Cultural Heritage and Vibrant Streets near Grand Hyatt Hangzhou

Grand Hyatt Hangzhou is surrounded by a plethora of landmarks and attractions that offer a glimpse into the city's rich cultural heritage and vibrant streets. Just a stone's throw away from the hotel, you'll find the Museum of Traditional Chinese Medicine (Hu Qing Yu Tang) and the Hangzhou Museum. These museums provide a fascinating insight into the history and traditions of Chinese medicine and the local culture. For those who love exploring bustling streets, He Fang Street is a must-visit. This vibrant pedestrian street is lined with traditional shops, teahouses, and restaurants, offering a delightful mix of local crafts, snacks, and souvenirs. As you stroll along the street, you'll also come across the Post Office, Ole Supermarket Kerry Center Branch, and the Bank of China, making it convenient for any daily needs or banking services. If you're interested in religious landmarks, the Phoenix Mosque is within close proximity to the hotel. This beautiful mosque showcases stunning Islamic architecture and offers a serene atmosphere for prayer and contemplation. Additionally, the Chenghuang Pavilion, with its commanding views of the city, is a popular attraction that shouldn't be missed. For art enthusiasts, a visit to the Former Residence of Sha Menghai is highly recommended. This historic house was once the residence of a renowned Chinese calligrapher and painter. It now serves as a museum, displaying his works and providing insight into his artistic journey. With such a diverse range of landmarks and attractions nearby, Grand Hyatt Hangzhou offers an ideal base for immersing yourself in Hangzhou's cultural heritage and exploring the vibrant streets of this captivating city.

Convenient Access to Public Transport at Grand Hyatt Hangzhou

Located in the heart of Hangzhou, Grand Hyatt Hangzhou offers easy access to the city's public transport stations, making it a convenient choice for both business and leisure travelers. Just a short walk away from the hotel, guests will find Ding'an Road Subway Station, providing seamless connections to various parts of the city. Whether you're heading to the picturesque West Lake, exploring the vibrant shopping streets of Wulin Square, or visiting the historical attractions in the city center, Ding'an Road Subway Station offers a convenient and efficient way to get around. For those looking to venture further, Longxiangqiao Subway Station is also within close proximity to the hotel. This station connects you to Hangzhou's extensive subway network, allowing you to easily explore the city's outskirts and beyond. Whether you're planning a day trip to the ancient water towns of Xitang or Wuzhen, or visiting the renowned tea plantations in Longjing Village, Longxiangqiao Subway Station provides a convenient starting point for your adventures. With its strategic location near these public transport stations, Grand Hyatt Hangzhou ensures that guests can effortlessly navigate the city and make the most of their stay.

A Culinary Adventure Awaits

Surrounded by an array of dining options, Grand Hyatt Hangzhou offers guests a culinary adventure like no other. Indulge in the flavors of authentic Hangzhou cuisine at West Lake One Restaurant, where you can savor local delicacies such as Dongpo Pork and Beggar's Chicken. For those craving a spicy kick, Chongqing Spicy Hot Pot Restaurant is the place to be, serving up mouth-watering Sichuan hot pot with a range of delectable ingredients. Baoshan Noodle Restaurant is a must-visit for noodle lovers, offering a variety of hand-pulled noodles and flavorful broths. Oriental Restaurant is perfect for those seeking a taste of international cuisine, with a diverse menu featuring dishes from around the world. Song Street Restaurant is a hidden gem, known for its traditional Hangzhou dishes served in a charming, old-world setting. Kuiyuan Restaurant is another local favorite, offering a wide selection of dim sum and Cantonese specialties. Zhiweiguan Restaurant is renowned for its exquisite seafood dishes, prepared with the freshest ingredients. If you're looking for a taste of home, Casa Miel is a popular Western-style restaurant offering a range of international dishes. Middle Ring Fast Food Restaurant is a great option for a quick and satisfying meal, with a menu featuring a variety of Chinese fast food favorites. Lastly, Duoyichu Restaurant is the place to go for a unique dining experience, with its fusion of Hangzhou and Western flavors. With such a diverse culinary scene just steps away, guests at Grand Hyatt Hangzhou are sure to embark on a gastronomic journey like no other.

Explore Vibrant Shopping Landmarks Near Grand Hyatt Hangzhou

Located in the heart of Hangzhou, Grand Hyatt Hangzhou offers easy access to a plethora of shopping landmarks. Just a short stroll away is Xihu Times Square, a bustling shopping center that houses a wide range of international brands and trendy boutiques. For those looking to indulge in some retail therapy, INtime Mall (West Lake) is a must-visit destination. Here, you can find an array of luxury fashion brands, electronics, and cosmetics. If you're in search of unique local products, head over to Pearl Market, known for its haberdashery market where you can find exquisite pearls and other traditional Chinese handicrafts. For a more upscale shopping experience, Westlake Yintai Shopping Mall is a perfect choice, offering a selection of high-end fashion brands and gourmet dining options. Li Xing Famous Plaza is another shopping landmark nearby, featuring a mix of local boutiques and international brands. Xihu Tiandi is a vibrant shopping complex that combines shopping, dining, and entertainment, making it a great place to spend an afternoon. For those looking for bargains, Lung Cheung Garment City Market and Wushan Night Market are worth exploring, offering a wide variety of clothing, accessories, and local street food. Lastly, Qinghe Square is a modern shopping center with a mix of fashion, electronics, and dining options. With such a diverse range of shopping landmarks surrounding Grand Hyatt Hangzhou, guests can easily immerse themselves in Hangzhou's vibrant shopping scene.

Luxury at an Affordable Price: Grand Hyatt Hangzhou vs. Average Hotel Prices in Hangzhou

Experience the epitome of luxury and comfort at Grand Hyatt Hangzhou, where affordable indulgence awaits. With an average room price of just $249, Grand Hyatt Hangzhou offers an exceptional value for discerning travelers seeking a lavish stay in the heart of Hangzhou. Compared to the average price of a hotel room in Hangzhou, which stands at $87, Grand Hyatt Hangzhou provides a truly exceptional experience without breaking the bank. From the moment you step into the opulent lobby, you'll be captivated by the hotel's elegant ambiance and attention to detail. Each room is meticulously designed to offer a haven of tranquility, featuring modern amenities, plush furnishings, and breathtaking views of the city or the iconic West Lake. Indulge in the hotel's world-class facilities, including a rejuvenating spa, a state-of-the-art fitness center, and an array of dining options that cater to every palate. Whether you're exploring the city's cultural landmarks or attending a business conference, Grand Hyatt Hangzhou provides the perfect base for your stay, ensuring a seamless blend of comfort, convenience, and affordability. Book your stay today and experience the grandeur of Grand Hyatt Hangzhou at an unbeatable price.

Wonderful Experience at Grand Hyatt Hangzhou

Grand Hyatt Hangzhou offers an excellent location, situated very close to the picturesque West Lake, providing guests with breathtaking views. The staff at this hotel are highly praised for their helpfulness and attentiveness, ensuring a truly memorable stay. From the moment you arrive, the superb service from the friendly and accommodating staff will make you feel well taken care of. The hotel's prime location allows for easy access to attractions and shopping, with a big shopping mall and numerous eateries within a two-minute walking distance. Additionally, the newly renovated rooms on levels 3 and 4 are pristine, offering a modern and clean environment for guests to enjoy.

A Luxurious Oasis in Hangzhou

Grand Hyatt Hangzhou is a hotel that consistently receives rave reviews from its satisfied guests. With an impressive overall rating of 8.6, it is clear that this hotel goes above and beyond to provide an exceptional experience for its visitors. From the moment you step foot into the elegant lobby, you will be greeted by a warm and attentive staff that is dedicated to ensuring your stay is nothing short of perfect. One of the standout features of Grand Hyatt Hangzhou is its impeccable cleanliness. With a rating of 8.9 for cleanliness, guests can rest assured that their rooms will be spotless and well-maintained. The hotel takes great pride in maintaining a high standard of cleanliness throughout its premises, creating a comfortable and hygienic environment for guests to relax and unwind. Location is another aspect that sets Grand Hyatt Hangzhou apart from the rest. With a remarkable rating of 9.4 for location, this hotel is perfectly situated in the heart of Hangzhou, offering guests easy access to the city's most popular attractions. Whether you're interested in exploring the stunning West Lake, immersing yourself in the vibrant local culture, or indulging in the city's renowned culinary scene, everything is just a stone's throw away from this luxurious oasis. In addition to its prime location, Grand Hyatt Hangzhou is also praised for its exceptional staff performance. With a rating of 8.6 for staff performance, the hotel's dedicated team goes above and beyond to ensure that every guest's needs are met with efficiency and professionalism. Whether you require assistance with booking tours, arranging transportation, or simply need recommendations for the best local spots, the staff at Grand Hyatt Hangzhou is always ready to assist with a smile. Overall, Grand Hyatt Hangzhou is a hotel that consistently exceeds expectations. With its exceptional cleanliness, prime location, and outstanding staff performance, it is no wonder that guests continue to rave about their experiences at this luxurious property. Whether you're visiting Hangzhou for business or leisure, Grand Hyatt Hangzhou is the perfect choice for a truly memorable stay.

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Amenities and facilities

Excellent8.7

Facilities

Languages spoken
  • English
  • Chinese [Mandarin]
Accessibility
  • Elevator
  • Parking spaces for cars self-parking facility
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Computer station
  • Fitness center
  • Gym/fitness
  • Hiking
  • Hot tub
  • Massage
  • Pool with view
  • Sauna
  • Spa
  • Spa/sauna
  • Swimming pool
  • Swimming pool [indoor]
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • First aid kit
  • Free face masks
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alcohol
  • Bar
  • Breakfast [continental]
  • Buffet in restaurant
  • Chinese cuisine in restaurant
  • Coffee/tea in restaurant
  • Desserts in restaurant
  • Happy hour
  • Restaurant breakfast
  • Restaurant dinner
  • Restaurant lunch
  • Restaurants
  • Room service
  • Western cuisine in restaurant
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Meetings
  • Meeting stationery
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area unavailable
  • Terrace
  • Xerox/fax in business center
For the kids
  • Kids cutlery
  • Kids toothbrush
  • Step stool
Access
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Pets may not be left unattended
  • Safety/security feature
  • Smoke alarms
Getting around
  • Car park [charges apply]
  • Car park [free of charge]
  • Car power charging station
  • Rental car
  • Valet parking
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Desk
  • Fire extinguisher
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Mini bar
  • Non-smoking
  • Refrigerator
  • Shower
  • Smoke detector
  • Socket near the bed
  • Telephone
  • Toiletries
  • Towels
  • TV

Food and dining

Breakfast options
  • Buffet
Restaurants on site
湖滨28 28 HUBIN ROAD
  • Cuisine: Chinese
君悦牛排馆 GRAND HYATT STEAKHOUSE
  • Cuisine: Steakhouse
咖啡厅 GRAND CAFE
  • Cuisine: Asian, International, Local, Grill/BBQ
  • Menu: Buffet, A-la-carte
酥园 PASTRY BOUTIQUE
  • No additional information available
青莳 PATIO
  • Cuisine: Italian
大堂酒廊
  • No additional information available

Location

No. 28, Hu Bin Road, West Lake District, Hangzhou, China, 310006

Exceptional9.5

Location

Airports
  • Hangzhou Xiaoshan International Airport (HGH)
    26.0 km 39 min drive
  • Jiaxing Nanhu Airport (JNH)
    70.1 km
Public transportation
  • Longxiangqiao Subway Station
    250 m
  • Fengqi Road Subway Station
    830 m
Hospital or clinic
  • Quality Control Center Hospital Of Tcm In Zhejiang
    520 m
Shopping
  • The silk Market
    1.7 km
Convenience store
  • C Store
    420 m
Cash withdrawal
  • ATM
    130 m

What's nearby

Popular landmarks
  • Ping Hu Qiu Yue
    1.2 km
  • West Lake
    1.7 km
  • Gu Shan (Solitary Hill)
    1.9 km
  • Hefang Street
    2.1 km
  • Leifeng Pagoda
    2.8 km
  • West Lake Colored Port View Fish Garden
    3.5 km
  • Ling Yin Temple
    5.5 km
  • Fei Lai Feng
    5.8 km
  • Xixi Wetland Park
    9.7 km
  • Hangzhou Songcheng
    11.1 km
Nearby landmarks
  • Li Xing famous Plaza
    130 m
  • Wushan Night Market
    150 m
  • Sunny and Rainy Lakeside
    220 m
  • Hubin Yintai
    220 m
  • Longxiangqiao Subway Station
    250 m
  • Post Office
    250 m
  • Lung Cheung Garment city Market
    270 m
  • West Lake Cinema
    320 m
  • Pearl Market for haberdashery Market
    320 m
  • TianYang MingZhu DiXia ShangYeJie
    370 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Others
  • All guestrooms at this property are non-smoking. Guests are responsible for all costs, damages, and liabilities caused by smoking.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from: 15:00
  • Check-out until: 12:00
Getting around
  • Distance from city center: 0 km
  • Travel time to airport (minutes): 60
  • Airport transfer fee: 550 CNY
Extras
  • Breakfast charge (unless included in room price): 198 CNY
The property
  • Year property opened: 2005
  • Number of floors: 8
  • Room voltage: 220
  • Most recent renovation: 2018
  • Non-smoking rooms/floors: no
  • Number of restaurants: 5
  • Number of bars/lounges: 1
Parking
  • Daily parking fee: 0 CNY

Reviews of Grand Hyatt Hangzhou from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.7

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 9.2
  • 8.4
  • 10
  • 10
  • 10
  • 8.0
  • 9.2
  • 9.2
  • 10
  • 10

Most recent

From 569 reviews

  • Cleanliness score 9 out of 10 and is a high score in Hangzhou
  • Facilities score 8.7 out of 10 and is a high score in Hangzhou
  • Location score 9.5 out of 10 and is a high score in Hangzhou
  • Room comfort and quality score 8.4 out of 10 and is a high score in Hangzhou
  • Service score 8.8 out of 10 and is a high score in Hangzhou
  • Value for money score 8.1 out of 10 and is a high score in Hangzhou
Guest Type
Room Type
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Location

Mentioned in 21 reviews
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100% Positive

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Changed to review page 1
  1. 10.0Exceptional

    JINWOO from South Korea
    Couple
    1 King Bed
    Stayed 2 nights in March 2026

    “The most satisfying accommodation experience.”

    I experienced satisfaction beyond my expectations. The breakfast was incredibly delicious, and the room service food we ordered for dinner was among the best I’ve had in China. The hotel interior and rooms are very luxurious and clean. The location of the hotel is simply unbeatable, right in front of the West Lake and adjacent to the largest complex mall in Hangzhou. Additionally, a female staff member named Susie Fu was exceptionally kind and very efficient in her work. Thanks to her, my trip to China became even more meaningful.

    Reviewed April 02, 2026
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  2. 9.2Exceptional

    Deon from Brunei Darussalam
    Family with teens
    2 Twin Beds
    Stayed 2 nights in August 2026

    “Great breakfast ”

    Good spread of breakfast and I tried the spa due to light typhoon. Lowest price is rmb 1800. Concierge staffs are very helpful and efficient. Great location will return again.

    Reviewed August 15, 2026
  3. 10.0Exceptional

    trần from Vietnam
    Family with young children
    2 Twin Beds
    Stayed 2 nights in November 2025

    “Exceptional”

    The hotel is located right by West Lake, near the shopping area of the walking street. Very satisfied and will return if I have the chance to visit Hangzhou.

    Reviewed November 08, 2025
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  4. 10.0Exceptional

    Jason from Singapore
    Family with young children
    2 Twin Beds
    Stayed 1 night in May 2026

    “good hotel with good location”

    location at westlake and the service is fantastic!! clean room and walkable to various tourist places..

    Reviewed June 08, 2026
  5. 9.6Exceptional

    Tjioe from Indonesia
    Family with young children
    2 Twin Beds
    Stayed 3 nights in December 2025

    “A Beautiful Stay by West Lake”

    We spent 3 nights at Grand Hyatt Hangzhou, and what made the stay truly special was its setting right by West Lake. There is something very calming about the atmosphere here. Walking by the lake in the morning or simply looking out from the hotel creates a peaceful feeling that is hard to find in busy cities. The room was clean and comfortable, with everything we needed for a pleasant stay. While the style leans more towards classic than modern, it still felt warm and relaxing. Service was attentive and consistent, making everything easy throughout our stay. If anything, the hotel may feel slightly dated in certain areas, but the location and overall atmosphere more than make up for it. Overall, it was a quiet, beautiful, and memorable stay. A great choice for anyone looking to slow down and enjoy Hangzhou.

    Reviewed March 22, 2026
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