This property is in high demand!
3 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

The pool, jacuzzi and bar area was very enjoyable.

City Garden is a great place to stay when in Makati.

It's def way more than most hotel gyms that I've seen.

Perfect for both business and quick city getaways.

The food is great and they offer to-go coffee also.
Free Wi-Fi
Pool with view
Free parking
Spa
Front desk [24-hour]
Fitness center
Restaurants
Bar
3 travelers have booked today.
Based on 8,307 verified reviews
8.8
8.8
8.6
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7.7
Nearest transportation options
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Buendia 3 MRT Station is within 1.22 km
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Dela Rosa Street is within 1.49 km
Location rating score
There are 157 places in walking distance!
| Value for money | 8.4 |
| Distance to city center | 2 km |
| Location rating | 8.8 |
| Nearest airport | Ninoy Aquino International Airport (MNL) |
| Distance to airport | 6.0 km |
Based on 8307 reviews from verified travelers
City Garden Hotel Makati provides airport transfer service upon request with an additional fee of 1100 PHP in local currency. To request, check the box on the booking form just before the payment page.
You can benefit from your stay at City Garden Hotel Makati much more by making the most of the property's accessible spa services that are offered for all its guests to make your evening far better.
City Garden Hotel Makati satisfy our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes well prepared with sterilizing equipment, staff trained in safety protocol, and first aid kit for additional safety measures and hygiene protocols.
City Garden Hotel Makati was built in 2000.
City Garden Hotel Makati's most popular month where verified guests travelers have stayed the most is in December.
Past guests that stayed at City Garden Hotel Makati have given this property a rating of 8.837 for its exceptional service as the main highlight for their stay.
Verified business travelers that have stayed at this property have given City Garden Hotel Makati an average rating of 7.8. You can look up more detailed customer evaluations and remarks by filtering for a specific type of verified travelers down in the review section.
Past couple travelers that have stayed at this property have given City Garden Hotel Makati an average rating of 8.6. You can look up on more in depth customer reviews, and responses by filtering for a specific type of verified guest travelers down in the review section.
Past group travelers that have stayed at this property have given City Garden Hotel Makati an average rating of 8.5. You can find more detailed customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.
City Garden Hotel Makati’s neighborhood is Makati which comprises of popular restaurants such as Firefly Roofdeck Restaurant, Makati, Filling Station Bar And Cafe, and Hummus Elijah.
City Garden Hotel Makati’s location in the Makati neighborhood makes it close to popular attractions which includes Malate Church.

Experience Luxury and Convenience at City Garden Hotel Makati
Welcome to City Garden Hotel Makati, a 4-star hotel located in the vibrant city of Manila, Philippines. With its prime location in the heart of Makati, this hotel offers a perfect blend of luxury, comfort, and convenience for both business and leisure travelers.
As you step into the hotel, you'll be greeted by a warm and inviting ambiance. The hotel's modern design, combined with its excellent amenities, ensures a memorable stay for every guest. With a total of 160 well-appointed rooms, City Garden Hotel Makati offers a variety of accommodation options to suit your needs.
Check-in time at City Garden Hotel Makati starts from 02:00 PM, allowing you to settle in and start your stay at your own pace. If you're arriving by air, the hotel is conveniently located just 30 minutes away from the airport, making your journey hassle-free. The hotel was last renovated in 2016, ensuring that you'll experience the latest in comfort and style during your stay.
Whether you're visiting for business or pleasure, City Garden Hotel Makati has everything you need for a comfortable stay. The hotel was built in 2000 and has since become a landmark in the city. Check-out time is until 12:00 PM, giving you ample time to pack up and bid farewell to this exceptional hotel.
City Garden Hotel Makati is perfectly situated just 2 kilometers away from the city center, allowing you to easily explore the vibrant attractions, shopping districts, and entertainment venues that Manila has to offer. Families traveling with children will be pleased to know that this hotel has a child policy that allows children between the ages of 0 to 11 to stay free of charge.
Experience the luxury, convenience, and warm hospitality of City Garden Hotel Makati. Book your stay today and discover the perfect oasis in the bustling city of Manila.
Unwind and Indulge in City Garden Hotel Makati's Luxurious Entertainment Facilities
City Garden Hotel Makati offers a range of entertainment facilities that will make your stay truly unforgettable. Whether you're looking to relax and unwind or indulge in some pampering, this hotel has got you covered.
Step into the hotel's stylish bar and sip on expertly crafted cocktails while enjoying the vibrant atmosphere. The bar offers a wide selection of drinks, from classic favorites to innovative concoctions, ensuring there's something to suit every taste.
For those in need of some relaxation, the hotel's massage services are the perfect solution. Highly skilled therapists will ease away your stress and tension, leaving you feeling rejuvenated and refreshed.
To truly indulge, head to the hot tub and sauna facilities. Immerse yourself in the warm waters of the hot tub, soothing your muscles and melting away any lingering worries. The sauna provides a detoxifying experience, helping you to unwind and cleanse both body and mind.
For the ultimate pampering experience, visit the hotel's spa. With a range of treatments and therapies available, including massages, facials, and body scrubs, you'll be transported to a state of pure bliss. Let the skilled therapists work their magic and leave you feeling completely pampered and revitalized.
With its impressive array of entertainment facilities, City Garden Hotel Makati ensures that every guest can find their own slice of relaxation and indulgence during their stay.
Stay Active and Refreshed at City Garden Hotel Makati's Sports Facilities
At City Garden Hotel Makati, you can stay active and refreshed with our excellent sports facilities. Whether you are a fitness enthusiast or simply looking to relax by the pool, we have everything you need to make the most of your stay.
Start your day with an invigorating workout at our state-of-the-art fitness center. Equipped with modern cardio and strength training equipment, you can maintain your fitness routine while enjoying panoramic views of the city. Our friendly and knowledgeable staff are always on hand to assist you with any fitness needs or provide guidance on your workout.
After a rewarding workout, take a dip in our outdoor pool to cool off and unwind. Surrounded by lush greenery, the pool offers a serene and tranquil setting for a refreshing swim. You can also lounge by the poolside and soak up the sun while sipping on your favorite drink from our poolside bar. Indulge in a variety of delicious snacks and refreshing beverages, perfect for recharging after a swim or simply enjoying a leisurely afternoon.
Whether you are looking to stay active or simply relax and unwind, City Garden Hotel Makati's sports facilities have got you covered. Book your stay with us and experience the perfect blend of fitness and relaxation in the heart of Manila.
Convenience Facilities at City Garden Hotel Makati
City Garden Hotel Makati in Manila, Philippines offers a range of convenience facilities to ensure a comfortable and hassle-free stay for all guests. With 24-hour room service, you can indulge in delicious meals or snacks at any time of the day or night, right in the comfort of your own room. The hotel also provides laundry service, making it easy for guests to keep their clothes fresh and clean throughout their stay.
For added convenience, City Garden Hotel Makati offers safety deposit boxes, allowing guests to securely store their valuables. The concierge is always on hand to assist with any inquiries or requests, ensuring that guests have a seamless experience during their stay.
Stay connected with complimentary Wi-Fi in public areas and free Wi-Fi in all rooms, allowing you to easily stay in touch with loved ones or catch up on work. The hotel also offers dry cleaning services, express check-in/check-out, and luggage storage, providing guests with even more convenience and flexibility. With daily housekeeping, you can rest assured that your room will always be clean and tidy. City Garden Hotel Makati goes above and beyond to provide top-notch convenience facilities, making it an ideal choice for both business and leisure travelers.
Convenient Transport Facilities at City Garden Hotel Makati
At City Garden Hotel Makati, we understand the importance of seamless transportation for our guests. That's why we offer a range of convenient transport facilities to ensure your stay with us is hassle-free.
For those arriving by air, our airport transfer service provides a smooth and efficient journey from the airport to the hotel. Our friendly and professional staff will be waiting to greet you upon arrival and assist with your luggage, making your transition to the hotel a breeze.
If you're looking to explore the vibrant city of Manila, our hotel offers tours that will take you to the must-see attractions and hidden gems of the city. Let our knowledgeable guides show you the best of Manila, from historical landmarks to local markets and cultural hotspots.
For guests who prefer to drive, we provide valet parking and a secure car park. Whether you're traveling in your own vehicle or renting one, our car hire service ensures you have the freedom to explore at your own pace.
If you prefer to use public transport, our hotel is conveniently located near taxi services and public parking areas. And the best part? Our self-parking facilities are available free of charge for guests, making it easy for you to come and go as you please.
At City Garden Hotel Makati, we strive to make your stay as comfortable and convenient as possible. With our range of transport facilities, you can relax and focus on enjoying your time in Manila without any transportation worries.
Modern and Comfortable Room Facilities at City Garden Hotel Makati
City Garden Hotel Makati offers a range of modern and comfortable room facilities to ensure a pleasant stay for all guests. Each room is equipped with air conditioning, allowing you to adjust the temperature to your liking and enjoy a cool and refreshing atmosphere. After a long day of exploring the city, you can unwind and relax in the cozy bathrobes provided in the room, adding an extra touch of luxury to your stay.
For those who like to stay updated with the latest news, a daily newspaper is delivered to your room, ensuring you are well-informed throughout your stay. The room also includes a hair dryer, so you don't have to worry about packing one or dealing with wet hair.
Entertainment options are abundant with a television featuring satellite/cable TV channels, allowing you to catch up on your favorite shows or enjoy a movie night in the comfort of your room. If you're feeling thirsty or in need of a snack, a well-stocked mini bar and refrigerator are available for your convenience. Whether you're staying for business or leisure, City Garden Hotel Makati's room facilities are designed to cater to your every need.
Indulge in Exquisite Dining at City Garden Hotel Makati
At City Garden Hotel Makati, we understand the importance of a delightful dining experience. Our hotel offers a range of dining facilities to cater to all your culinary desires.
Start your day with a sumptuous breakfast buffet at our onsite restaurant. Indulge in a wide selection of international and local dishes, freshly prepared by our talented chefs. From fluffy pancakes and crispy bacon to traditional Filipino delicacies, there is something to satisfy every palate.
For those who prefer to dine in the comfort of their own room, our 24-hour room service is at your disposal. Choose from an extensive menu featuring a variety of appetizers, main courses, and desserts. Whether you're craving a hearty burger or a light salad, our room service will deliver a delectable meal straight to your doorstep.
With our commitment to impeccable service and culinary excellence, dining at City Garden Hotel Makati is a truly unforgettable experience.
Discover Comfortable and Spacious Room Options at City Garden Hotel Makati
Experience a variety of well-appointed room types at City Garden Hotel Makati, each designed to cater to your comfort and preferences. Choose from the Deluxe Queen Bed, offering 33 square meters of space with a plush Queen Bed, or opt for the Deluxe Twin, which provides 32 square meters with either a Single or Double Bed. For those seeking an elevated stay, the Executive Deluxe Twin and Executive Deluxe Queen rooms offer 35 square meters of elegance, featuring spacious layouts with either a Queen Bed or Single/Double Bed options. The Executive Queen and Executive Twin rooms, at 28 square meters, provide a perfect balance of comfort and convenience, available with a Queen Bed or a Single/Double Bed respectively. Additionally, the Standard No View room offers 25 square meters with a cozy Queen Bed, while the Modern Room provides 25 square meters with a Double Bed, ideal for guests seeking simplicity and comfort.
Discover the Vibrant Heart of Manila at City Garden Hotel Makati
Nestled in the bustling city of Makati, City Garden Hotel Makati provides the perfect base for exploring the vibrant heart of Manila, Philippines. Known as the financial center of the country, Makati is a dynamic and cosmopolitan district that offers a unique blend of modernity and tradition.
Step outside the hotel and immerse yourself in the energy of Makati's bustling streets. From high-end shopping malls to trendy dining establishments and lively entertainment venues, there is something for everyone in this vibrant neighborhood. Take a leisurely stroll along Ayala Avenue, the main thoroughfare of Makati, and marvel at the towering skyscrapers that dominate the skyline. Indulge in retail therapy at the world-class shopping centers nearby, such as Greenbelt and Glorietta, where you can find a wide range of local and international brands.
For those seeking cultural experiences, Makati also boasts a rich heritage. Visit the Ayala Museum and delve into the history and art of the Philippines. Explore the vibrant Legazpi Sunday Market and sample local delicacies, fresh produce, and unique handicrafts. In the evening, head to Poblacion, Makati's lively nightlife district, and discover a plethora of bars, clubs, and restaurants that cater to every taste.
Whether you are a business traveler or a leisure seeker, City Garden Hotel Makati is the perfect gateway to the exciting city of Makati. With its prime location and comfortable accommodations, you can experience the best of Manila right at your doorstep.
Convenient Transportation from the Airport to City Garden Hotel Makati
Located in the heart of Makati, Manila, City Garden Hotel Makati is easily accessible from the airports in Manila, Philippines. Whether you are arriving at Ninoy Aquino International Airport (NAIA) or Manila Domestic Airport, there are several transportation options available to take you to the hotel.
If you are arriving at Ninoy Aquino International Airport, the most convenient and hassle-free way to reach City Garden Hotel Makati is by taking a taxi or booking a ride through a ride-hailing app. Taxis are readily available at the airport and the journey to the hotel usually takes around 30 minutes, depending on traffic conditions. Alternatively, you can also arrange for a private airport transfer service, which offers a more comfortable and personalized experience.
For those arriving at Manila Domestic Airport, the hotel is just a short drive away. You can easily hail a taxi or book a ride through a ride-hailing app outside the airport. The journey to City Garden Hotel Makati typically takes around 20 minutes, depending on traffic.
No matter which airport you arrive at, City Garden Hotel Makati is conveniently located in the bustling district of Makati, making it a great choice for both business and leisure travelers. With its comfortable accommodations, modern amenities, and friendly staff, the hotel provides a perfect base for exploring the vibrant city of Manila.
Discover the Vibrant Surroundings of City Garden Hotel Makati
Nestled in the heart of Manila, Philippines, City Garden Hotel Makati offers a convenient and exciting location surrounded by a plethora of landmarks and attractions. Just a stone's throw away from the hotel, you'll find the Greenbelt 3 Theaters, where you can catch the latest blockbuster films in a comfortable and modern setting. After a movie, take a leisurely stroll through the Palm Promenade Park, a serene oasis amidst the bustling city, perfect for a relaxing afternoon picnic.
For those interested in culture and history, the Embassy of Spain is nearby, showcasing the rich Spanish heritage of the Philippines. Immerse yourself in the local art scene at the Museo Ng Makati, which houses a collection of contemporary and traditional Filipino artworks. Sports enthusiasts will be delighted to discover the Makati Aqua-Sports Area (MASA), where you can engage in various water sports activities, such as kayaking and paddleboarding.
In addition to these landmarks and attractions, City Garden Hotel Makati is also conveniently located near Fraser Palace Swimming Pool, Makati Coliseum, Tejeros Barangay Health Center, RG Medical Center, and Makati City Hall. Whether you're seeking entertainment, relaxation, or cultural experiences, the vibrant surroundings of City Garden Hotel Makati have something to offer for everyone.
Convenient Public Transport Stations near City Garden Hotel Makati
City Garden Hotel Makati is strategically located near several public transport stations, making it easy for guests to explore Manila and beyond. The hotel is just a short distance away from Magallanes 3 MRT Station, Guadalupe 3 MRT Station, and Buendia 3 MRT Station, providing convenient access to Manila's efficient metro system.
For those looking to explore the city by bus, Pasay Road and EDSA, two major thoroughfares, are also within close proximity to the hotel. These bus stops offer a wide range of routes that can take you to various destinations in Manila.
Additionally, City Garden Hotel Makati is situated near Dela Rosa and Ayala MRT Stations, allowing guests to easily access the bustling Ayala Center and its surrounding areas. With the PNR Pasay Road Station nearby, guests can also opt for a scenic train ride to explore other parts of the Philippines. Whether you prefer to travel by metro, bus, or train, the hotel's location offers excellent connectivity and convenience for all your transportation needs.
A Culinary Adventure Awaits at City Garden Hotel Makati
City Garden Hotel Makati is surrounded by a vibrant dining scene that caters to every palate. Just a short stroll away, you'll find Filling Station Bar And Cafe, a retro-themed restaurant that serves up American comfort food with a twist. For breathtaking views of the city skyline, head up to Firefly Roofdeck Restaurant, where you can savor delicious international cuisine while enjoying the panoramic vista. Blackbird Makati, housed in a beautifully restored art deco building, offers a sophisticated dining experience with a menu inspired by European and Asian flavors. If you're craving Japanese-Peruvian fusion cuisine, Nikkei Nama Bar Rada is the place to be. El Chupacabra is a popular spot for Mexican street food, while People's Palace serves up authentic Thai dishes in a stylish setting. For a taste of the Middle East, Hummus Elijah is a must-visit, offering delectable Middle Eastern delights. Manam Greenbelt is known for its modern take on Filipino classics, while Toyo Eatery showcases innovative Filipino flavors in a contemporary setting. Finally, for a truly luxurious dining experience, head to Old Manila at The Peninsula Manila, where you can indulge in exquisite fine dining cuisine.
Shop 'til you drop at City Garden Hotel Makati's surrounding shopping landmarks
City Garden Hotel Makati is conveniently located near a plethora of shopping landmarks, ensuring that guests have endless options for retail therapy. Just a short walk away is the Landmark Department Store - Makati, a shopper's paradise offering a wide range of fashion, beauty, and home products. A. Venue Mall is another nearby destination, perfect for those looking for a mix of retail, dining, and entertainment options. For unique souvenirs and handicrafts, guests can visit Balikbayan Handicrafts, where they can find beautiful Filipino-made products. Book enthusiasts will be delighted to discover the Filipinas Heritage Library, a treasure trove of knowledge and literature. Power Books and CTLink are also nearby, offering a wide selection of books and stationery. Craftsmith and Bibliarch Bookstore are perfect for those looking for unique and artsy finds. For a more upscale shopping experience, guests can head to Greenbelt 1 or Powerplant Mall, both offering a mix of high-end brands, dining options, and entertainment. With such a diverse range of shopping landmarks nearby, guests at City Garden Hotel Makati are sure to find something that suits their style and preferences.
Affordable Luxury at City Garden Hotel Makati
Discover the perfect blend of comfort, convenience, and affordability at City Garden Hotel Makati in Manila, Philippines. With an average room price of just $57, this hotel offers exceptional value for money compared to the city's average price of $57 per night.
At City Garden Hotel Makati, guests can enjoy a range of well-appointed rooms and suites that are designed to provide a relaxing and rejuvenating stay. Each room is tastefully decorated with modern furnishings, ensuring a comfortable and stylish experience. Whether you are traveling for business or leisure, you'll find everything you need for a memorable stay.
From the moment you step into the hotel, you'll be greeted with warm hospitality and impeccable service. The friendly staff at City Garden Hotel Makati are dedicated to ensuring that every guest has a pleasant and enjoyable stay. With its prime location in the heart of Makati, you'll have easy access to the city's vibrant shopping, dining, and entertainment districts.
Experience the best of Manila without breaking the bank at City Garden Hotel Makati. Book your stay today and indulge in affordable luxury.
Wonderful Stay with Friendly Staff
City Garden Hotel Makati offers a truly wonderful stay with its spacious rooms and comfortable beds. Guests have expressed their satisfaction and mentioned that they would definitely stay again. The hotel's friendly and welcoming staff have left a lasting impression on visitors, who have praised their helpfulness and professionalism. The rooms are not only clean but also offer a good view over the city, making the stay even more enjoyable. With its competitive prices and great location, City Garden Hotel Makati is highly recommended for anyone visiting Manila.
A Haven of Exceptional Service and Prime Location
City Garden Hotel Makati in Manila, Philippines, has garnered an impressive overall rating of 8.4 from satisfied guests. This rating is a testament to the hotel's commitment to providing an exceptional experience to its visitors. With a remarkable score of 8.7 for staff performance, guests can expect nothing less than warm and attentive service throughout their stay.
One of the standout features of City Garden Hotel Makati is its prime location, which has earned it a remarkable rating of 8.7. Situated in the heart of Makati, the hotel offers easy access to the city's vibrant business district, making it an ideal choice for both business and leisure travelers. Whether guests are looking to explore the bustling shopping malls, indulge in the local cuisine, or simply soak in the city's vibrant atmosphere, they will find everything conveniently within reach.
In addition to its excellent service and location, City Garden Hotel Makati also boasts a high rating of 8.5 for cleanliness, ensuring that guests can enjoy a comfortable and hygienic stay. The hotel's commitment to maintaining a pristine environment is evident in its well-maintained rooms and public areas. Guests can rest assured that their accommodation will be spotlessly clean, providing them with a sense of comfort and tranquility throughout their stay.
Overall, City Garden Hotel Makati stands out as a haven of exceptional service, prime location, and cleanliness. With its dedicated staff, convenient location, and commitment to maintaining high standards of cleanliness, this hotel is sure to provide guests with a memorable and enjoyable stay in Manila, Philippines.
Excellent8.3
Facilities
Excellent8.8
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
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This well-located hotel in Makati offers easy access to shops, restaurants, and public transportation. The staff is highly praised for their friendliness and exceptional service. The clean and comfortable rooms have excellent air conditioning, providing a good value for money. Enjoy convenient and reasonably priced services such as a rooftop pool and bar, spa, and gym. Guests appreciate the availability of early check-in and the easy check-in process.
Long lift wait times have been mentioned in some reviews due to inadequate management.
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Our overnight stay at City Garden Hotel was once again a wonderful experience. This was already our third time staying here, and it has truly become our go-to place and favorite hotel for a short staycation. We love that it’s located in the city centre and conveniently close to Poblacion’s restaurants and bars, making it easy to explore and unwind. Every stay has been consistently pleasant—comfortable rooms, relaxing ambiance, and a sense of warmth that makes you feel at home. The staff deserve special mention for being friendly, courteous, and genuinely caring. Their hospitality always adds an extra layer of comfort to our stay. Overall, City Garden Hotel continues to exceed our expectations. We always look forward to coming back and would gladly recommend it to anyone looking for a cozy and reliable city stay.
Dear Henry, Thank you for your wonderful review! We’re truly honored that City Garden Hotel Makati has become your go-to place for a cozy city staycation. It’s heartwarming to know that our location, ambiance, and attentive service have consistently made your visits enjoyable and relaxing. Your kind words about our team mean a great deal to us, they always strive to make every guest feel cared for, and it’s wonderful to see their efforts appreciated. We can’t wait to welcome you back for your next stay and continue providing the comfort and warmth that makes you feel at home. At your service, City Garden Hotel Team
I only stayed one night in this hotel as I arrived late into Manila and was heading early morning to Boracay. But the location was great. Nice area, central, with lots of eateries, 7 Eleven, shopping mall. The room was good, with good amenities and clean. The staff were very attentive and welcoming and I really appreciated the ladies' uniform and their grooming. Very classy! I liked that! I didn't experience the restaurants, but I saw they have a rooftop. It was easy to catch a Grab to go to the airport, which took around 30 mins, non peak time.
Dear Alina, Thank you for taking the time to share your experience with us. We’re thrilled to hear that our central location, clean rooms, and attentive staff made your short stay comfortable and convenient. It’s especially wonderful to know that you appreciated our team’s professionalism and presentation, we’ll be sure to pass along your kind recognition to them! We look forward to welcoming you back soon, and perhaps for a longer stay next time, so you can fully enjoy our rooftop and dining options. At your service, City Garden Hotel Makati Team
We had such a pleasant stay at City Garden Hotel Makati! The location is super convenient — close to malls, restaurants, and everything you might need while staying in Makati. It made going around the city so easy and stress-free. The room was clean, spacious, and very comfortable. The bed was cozy, and everything was well-maintained. We also appreciated how accommodating and friendly the staff were — they were always ready to help with a smile. The highlight for us was the relaxing ambiance and the rooftop area, which offered a nice space to unwind after a long day in the city. Overall, it was a smooth and enjoyable experience. We would definitely stay here again on our next trip to Makati! 😊
Dear Joe, Thank you for your thoughtful review and for choosing City Garden Hotel Makati. We are delighted to hear that you had a comfortable and enjoyable stay with us. It’s wonderful to know that our convenient location made exploring Makati easy for you, and that you appreciated the cleanliness and comfort of your room. Your kind words about our friendly and accommodating staff truly mean a lot, and we will be happy to share your compliments with the team. We’re also glad you enjoyed the relaxing ambiance and had the chance to unwind at our rooftop area after a busy day in the city. We sincerely appreciate your recommendation and look forward to welcoming you back on your next visit to Makati. At your service, City Garden Hotel Makati Team
Check in was quick, easy but I did arrive in the late night of Monday, so no rush. As I was walking around my room, barefoot, I stepped on a metal piece shaped in a S and a pointed end, picture attached. The TV wifi was average to poor as it buffered many times making watching shows a problem. I did bring up these 2 issues the next morning with the reception staff. I was especially unhappy with the pointed piece of metal on the floor. The next night my friend visited me and was coming upstairs with me and the front staff was diligent in asking for ID, but went too far when they made my friend say her first, last name, place of birth and birthday, TWICE. It made the visit very uncomfortable and unfriendly. Room was good but the experience was mixed. Would I stay again? Probably to give it a 2nd chance but the pointed object on my floor as I walked around barefoot in my room was disturbing, especially since I gave the evidence to the reception and got No Apology from hotel Management.
Dear Rod, Thank you for taking the time to share your feedback and for bringing these matters to our attention. While we’re pleased to hear that your check-in was smooth and that you found the room comfortable, we sincerely apologize that your first stay did not fully reflect the level of hospitality we take pride in providing. Please be assured that the concerns you raised have been noted and will be reviewed with our team. Guest comfort and safety are very important to us, and feedback such as yours helps us continue improving. We are grateful that you are considering giving us another opportunity, and we would truly welcome the chance to provide the experience and service we proudly strive to deliver. At your service, City Garden Hotel Makati Team
Airport transfer
Located in heart of Manila
Currency exchange
Free Wi-Fi in all rooms!
“Strategic hotel , close to restaurants ”
We chose the hotel as our stop to recover before we fly to Boracay . We stayed for 4 days ,3 nights . Room was as expected clean, perfect room for us 4 . we requested an additional bed for our younger daughter which was accommodated , no problem. We landed the 21st in the morning and we got to the hotel maybe around 8-8:30 am , check in took a little long . I would say we were checked in maybe around 12:30-1pm . I think their check in time is 2 pm. I asked for a early check in on the email but it was said it’s not guaranteed unless you pretty much pay for the room the night before. That’s something to take note if you’re getting in Manila early in the morning and want to check in. We wanted to get in the room right away seeing that we just had a long 19 hour flight . We were exhausted. Elevator is a little slow . staff are all very nice and courteous. The buffet in the 2nd floor has some nice options (western breakfast or a traditional Filipino breakfast ). The rooftop restaurant is also nice and there is a pool which was kept clean . We enjoyed our stay . My younger daughter loved the Filling Station which is a couple minutes walk from the hotel .
Dear Ira, We’re so happy to hear from you and truly appreciate you sharing your experience! It’s wonderful to know that you and your family enjoyed your stay, and that the room, rooftop, pool, and breakfast options made your time with us comfortable and relaxing. It’s especially heartwarming that your younger daughter had such a great time. We appreciate your notes about early check-in and the elevator, and we’ll keep them in mind as we continue enhancing our guest experience. It was such a pleasure having your family with us, and we would love the chance to welcome you back for another relaxing and enjoyable stay. We look forward to hosting you all again soon! At your service, City Garden Hotel Makati Team