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Luxury and comfort await at City Garden GRAND Hotel in Makati. Spacious rooms with hardwood flooring, marble baths, and stunning city views. State-of-the-art gym, full-service spa, and rooftop pool with panoramic views. Unique dining experience at Firefly Roofdeck Bar/Restaurant. The ultimate choice for luxury and relaxation in Makati. Immerse yourself in the vibrant urban atmosphere of Makati, Manila at City Garden GRAND Hotel. Explore bustling streets, iconic skyscrapers, upscale shopping centers, trendy restaurants, and a thriving nightlife. Enjoy exclusive facilities like a poolside bar, massages, and guided tours. Relax in modern AC rooms with free Wi-Fi and a safe. Pamper yourself with complimentary toiletries and a refreshing shower. City Garden GRAND Hotel offers premium amenities and a prime location for the perfect stay in Makati. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Sparkling clean
Located in heart of Manila
Check-in [24-hour]
Airport transfer
Great Breakfast
Front desk [24-hour]
Airport transfer
Valet parking
Free Wi-Fi in all rooms!
Fitness center
Swimming pool [outdoor]
Check-in/out [express]
Luggage storage
45 travelers have booked today.
Location rating score
Value for money | 8.6 |
Distance to city center | 9.1 km |
Location rating | 8.9 |
Nearest airport | Ninoy Aquino International Airport (MNL) |
Distance to airport | 6.0 km |
What actions does City Garden GRAND Hotel take in terms of hygiene, safety, and cleanliness?
City Garden GRAND Hotel satisfy our mandatory standard for cleanliness and safety by including hand sanitizer and daily disinfection in common areas. This property also comes well prepared with first aid kit, sterilizing equipment, temperature check for guests and staff, staff trained in safety protocol, and free face masks for greater safety precautions and hygiene protocols.
Does City Garden GRAND Hotel offer an option for contactless check-in and check-out?
At City Garden GRAND Hotel, guest visitors can take part in contactless check-in and check-out option provided by this property for your comfort and safety.
What bars are nearby City Garden GRAND Hotel?
While lounging at City Garden GRAND Hotel, enjoy your evening or night out at Firefly Roofdeck, Tribu Diwata, and Bottoms to make the most out of your nightlife.
What are the property's policies for children's bedding at City Garden GRAND Hotel?
City Garden GRAND Hotel's policy pertaining to children's bedding considers guests age 12 years and older as adults, and therefore must use an extra bed which will incur an additional cost. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
How many rooms does City Garden GRAND Hotel have?
City Garden GRAND Hotel has a total of 311 rooms.
What payment options are supported at City Garden GRAND Hotel?
Enjoy the comfort of easy payment at City Garden GRAND Hotel which supports up to 7, with payment card options consisting of American Express, Visa, UnionPay, MasterCard, and Cash.
What is the typical rating that past Families with young children have given to City Garden GRAND Hotel?
Verified families with young children that have stayed at this property have given City Garden GRAND Hotel an average rating of 8.8. You can look up more comprehensive customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.
What is the typical rating that verified Families with older children have given to City Garden GRAND Hotel?
Verified families with older children that have stayed at this property have given City Garden GRAND Hotel an average rating of 8.8. You can search for more in depth customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.
What do local visitors think about City Garden GRAND Hotel?
Verified local visitors that have stayed at this property have given City Garden GRAND Hotel an average rating of 9.2. You can look up on more descriptive customer reviews, and remarks for this property down in the review section.
What is the closest airport to City Garden GRAND Hotel?
The closest airport to City Garden GRAND Hotel is Ninoy Aquino International Airport, 6.0 km away.
Is breakfast offered at City Garden GRAND Hotel?
Wake up to an amazing continental and buffet breakfast at City Garden GRAND Hotel. Travelers can enjoy breakfast offered with an additional charge of 990 PHP for adults and 445 PHP for children if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is generally included for less than buying it at the resort.
Experience Luxury and Comfort at City Garden GRAND Hotel in Manila
Welcome to City Garden GRAND Hotel, a luxurious 4-star hotel located in the heart of Manila, Philippines. With its prime location and impeccable service, this hotel offers a perfect blend of comfort, convenience, and elegance.
Featuring 311 well-appointed rooms, City Garden GRAND Hotel provides a wide range of accommodation options to suit every traveler's needs. Whether you are visiting for business or leisure, you will find a room that caters to your preferences. Each room is thoughtfully designed with modern amenities and stylish decor, ensuring a comfortable and relaxing stay.
Check-in at City Garden GRAND Hotel begins at 02:00 PM, allowing you to start your stay with ease. The hotel's friendly and professional staff will be there to assist you throughout the check-in process, ensuring a seamless experience. And with a check-out time of 12:00 PM, you have ample time to relax and prepare for your departure.
Situated just 9.1 km away from the city center, City Garden GRAND Hotel offers a tranquil escape from the bustling city life. Whether you are exploring Manila's vibrant attractions or attending business meetings, you can easily access the city's main destinations from the hotel. Additionally, the hotel is conveniently located only 45 minutes away from the airport, making it a convenient choice for travelers.
At City Garden GRAND Hotel, families are warmly welcomed. The hotel's child policy allows children between the ages of 2 to 11 to stay free of charge, making it an ideal choice for families traveling with young ones. The hotel's spacious rooms and family-friendly facilities ensure a comfortable and enjoyable stay for everyone.
Experience the epitome of luxury and comfort at City Garden GRAND Hotel in Manila. With its exceptional service, convenient location, and family-friendly policies, this hotel is the perfect choice for both business and leisure travelers. Book your stay now and indulge in a memorable experience.
Unwind and Indulge at City Garden GRAND Hotel's Vibrant Bar
At City Garden GRAND Hotel, the entertainment options are endless, and the vibrant bar is no exception. Whether you're looking to unwind after a long day of exploring Manila or simply want to indulge in a fun night out, the hotel's bar is the perfect place to do so. With its modern and stylish decor, lively atmosphere, and extensive selection of beverages, you'll find yourself captivated by the energy of the space. Sit back and relax as you sip on expertly crafted cocktails, sample a variety of local and international beers, or choose from an impressive wine list. The bar also offers a range of non-alcoholic options, ensuring that everyone can find something to suit their taste. With live music performances and DJ sets adding to the ambiance, you can dance the night away or simply enjoy the company of friends in this vibrant setting.
Stay Active and Refreshed at City Garden GRAND Hotel's Sports Facilities
At City Garden GRAND Hotel, we understand the importance of staying active and refreshed during your stay. That's why we offer a range of top-notch sports facilities to cater to your fitness needs.
Start your day with an invigorating workout at our state-of-the-art fitness center. Equipped with the latest cardio and strength training equipment, you can enjoy a fulfilling exercise session while overlooking the stunning city skyline. Our fitness center is open 24/7, allowing you to maintain your fitness routine at your convenience.
After a satisfying workout, take a dip in our outdoor pool to cool off and unwind. The pool is surrounded by lush greenery, creating a serene oasis in the heart of the bustling city. Lounge by the poolside and sip on refreshing cocktails from our poolside bar, while soaking up the sun and enjoying the tranquil ambiance.
Best of all, our fitness center is completely free for all guests, ensuring that you can stay in shape without any additional costs. So whether you're a fitness enthusiast or simply looking to relax and rejuvenate, City Garden GRAND Hotel's sports facilities have got you covered.
Convenience Facilities at City Garden GRAND Hotel
City Garden GRAND Hotel in Manila, Philippines offers a range of convenience facilities to ensure a comfortable and hassle-free stay for its guests. With services like laundry service, room service, and dry cleaning, guests can easily take care of their clothing needs without leaving the hotel. The hotel also provides safety deposit boxes, giving guests peace of mind knowing their valuables are secure.
The concierge service at City Garden GRAND Hotel is readily available to assist guests with any inquiries or arrangements they may need, ensuring a seamless experience throughout their stay. For those who need to stay connected, both public areas and all rooms are equipped with free Wi-Fi, allowing guests to easily access the internet at their convenience.
Additionally, the hotel offers a designated smoking area for guests who smoke, providing a comfortable space for them to enjoy their cigarettes without inconveniencing non-smoking guests. With services like express check-in/check-out, luggage storage, and daily housekeeping, City Garden GRAND Hotel goes above and beyond to provide convenience and efficiency for its guests.
Convenient Transport Facilities at City Garden GRAND Hotel
City Garden GRAND Hotel in Manila, Philippines offers a range of transport facilities to ensure a seamless and hassle-free stay for its guests. Starting with airport transfer, the hotel provides a convenient and reliable service to and from the airport, allowing guests to relax and unwind from the moment they arrive.
For guests who prefer to drive, City Garden GRAND Hotel offers valet parking, making it easy to park and retrieve their vehicles without the hassle of finding a parking spot. Additionally, the hotel provides a car park onsite, ensuring that guests have a secure and convenient place to park their vehicles throughout their stay. Best of all, the car park is free of charge, providing an added benefit for those traveling by car.
For those looking to explore the city, City Garden GRAND Hotel also offers car hire services. Guests can easily rent a car and venture out to discover the vibrant attractions and landmarks of Manila at their own pace. With these transport facilities, City Garden GRAND Hotel ensures that guests have everything they need to make the most of their stay in Manila.
Indulge in Culinary Delights at City Garden GRAND Hotel
At City Garden GRAND Hotel, dining is an experience to be savored. With a range of dining facilities available, guests can indulge in a variety of culinary delights without ever leaving the hotel.
The hotel's onsite restaurant offers a sophisticated and elegant dining experience. With a diverse menu featuring both local and international dishes, guests can enjoy a culinary journey that tantalizes the taste buds. The restaurant's chic ambiance and attentive service create the perfect setting for a memorable dining experience.
For those who prefer the comfort and privacy of their own room, City Garden GRAND Hotel also offers convenient room service. Guests can enjoy a delicious meal or snack from the comfort of their own bed or balcony, with a wide selection of dishes available to suit all tastes and preferences.
In addition to the restaurant and room service, the hotel also provides daily housekeeping to ensure a clean and comfortable stay. And to start the day off right, guests can enjoy a delectable breakfast buffet or opt for a continental breakfast, with an array of options to satisfy every palate.
With its exceptional dining facilities, City Garden GRAND Hotel is the perfect choice for food lovers seeking a memorable culinary experience during their stay in Manila.
Luxurious and Spacious Rooms at City Garden GRAND Hotel
Indulge in the opulence and comfort of City Garden GRAND Hotel's room offerings. With a variety of room types to choose from, you are sure to find the perfect accommodation for your stay in Manila, Philippines.
Experience ultimate relaxation in the 1 King Bed Deluxe room, featuring a generous 36 square meters of space and a plush king bed. For those seeking a truly grand experience, the 1 King Bed Grand Suite offers a sprawling 200 square meters of luxury, complete with a king bed and ample living space. If you prefer a more intimate setting, the 1 King Bed Junior Suite provides 54 square meters of elegance and tranquility.
Booking your stay at City Garden GRAND Hotel through Agoda ensures that you not only get the best prices but also enjoy a hassle-free experience. With Agoda's user-friendly interface and secure payment options, you can easily browse and book your preferred room type with just a few clicks. Don't miss out on the opportunity to immerse yourself in the comfort and luxury of City Garden GRAND Hotel at the best rates available.
Experience the Vibrant Energy of Makati, Manila's Business and Entertainment District
Nestled in the heart of Manila, the City Garden GRAND Hotel offers a prime location in the bustling district of Makati. Known as the financial and commercial hub of the Philippines, Makati is a vibrant and cosmopolitan city that never sleeps.
With its towering skyscrapers, upscale shopping malls, and bustling nightlife, Makati offers a myriad of experiences for both business and leisure travelers. Take a stroll along Ayala Avenue, the city's main thoroughfare, and marvel at the modern architecture and corporate headquarters of multinational companies. Indulge in retail therapy at Greenbelt and Glorietta, two of the city's premier shopping destinations, where you can find everything from high-end fashion brands to local artisanal products.
Food enthusiasts will be delighted by the diverse culinary scene in Makati. From Michelin-starred restaurants to local eateries serving authentic Filipino cuisine, there is something to satisfy every palate. After a day of exploring, unwind at one of the many rooftop bars and lounges, where you can enjoy panoramic views of the city skyline while sipping on a refreshing cocktail.
Whether you're in Manila for business or leisure, the City Garden GRAND Hotel in Makati offers a perfect base to explore all that this vibrant district has to offer. With its convenient location, luxurious amenities, and warm Filipino hospitality, this hotel promises a memorable stay in the heart of Makati.
Convenient Transportation Options from Manila Airports to City Garden GRAND Hotel
Welcome to City Garden GRAND Hotel, a luxurious and modern accommodation nestled in the heart of Makati, Manila's vibrant business district. Whether you're arriving at Ninoy Aquino International Airport (NAIA) or Clark International Airport (CRK), getting to the hotel is a breeze with several convenient transportation options available.
If you're flying into NAIA, the most convenient way to reach City Garden GRAND Hotel is by taking a taxi or a ride-hailing service. Taxis are readily available at the airport and provide a comfortable and direct journey to the hotel. Alternatively, you can book a ride through popular ride-hailing apps such as Grab or Uber, which offer competitive fares and the convenience of cashless payments.
For those arriving at CRK, you have the option of taking a shuttle bus or a taxi to reach the hotel. Shuttle buses operated by various companies provide direct transfers from the airport to different locations in Manila, including Makati. This is a cost-effective option that allows you to relax and enjoy the scenic views along the way. If you prefer a more personalized and direct transfer, taxis are also available at the airport.
No matter which airport you arrive at, rest assured that reaching City Garden GRAND Hotel is hassle-free. Enjoy a comfortable and convenient journey to your luxurious home away from home, where you'll be greeted with warm Filipino hospitality and impeccable service.
Discover the Vibrant Surroundings of City Garden GRAND Hotel
Nestled in the heart of Manila, City Garden GRAND Hotel offers a prime location surrounded by a myriad of exciting landmarks and attractions. Just a stone's throw away, you'll find the Greenbelt 3 Theaters, perfect for catching the latest blockbuster or indulging in a cultural performance. Take a leisurely stroll through the lush Palm Promenade Park, where you can soak in the serene ambiance and admire the beautiful scenery.
For those interested in history and culture, the Embassy of Spain and Museo Ng Makati are within easy reach. Immerse yourself in the rich heritage of the Philippines as you explore the exhibits and artifacts on display. Adventure enthusiasts will be delighted to discover the Makati Aqua-Sports Area (MASA), offering thrilling water activities and a chance to cool off in the tropical heat.
If you're in the mood for some relaxation, head to the Fraser Palace Swimming Pool, where you can unwind and soak up the sun in a tranquil setting. Sports enthusiasts can also catch a game or event at the Makati Coliseum, a popular venue for various sporting competitions and entertainment shows.
For any medical needs, both the Tejeros Barangay Health Center and RG Medical Center are conveniently located nearby. And if you're looking to explore the administrative hub of Makati, the Makati City Hall is just a short distance away.
With its central location and proximity to these exciting landmarks and attractions, City Garden GRAND Hotel is the perfect base for both business and leisure travelers looking to experience the vibrant energy of Manila.
Convenient Public Transport Stations Near City Garden GRAND Hotel
City Garden GRAND Hotel is conveniently located near several public transport stations, making it easy for guests to explore Manila and its surrounding areas. Just a short walk away from the hotel, guests can find Magallanes 3 MRT Station and Guadalupe 3 MRT Station, providing quick and convenient access to the city's metro system. These stations connect to various key destinations, including popular shopping centers, business districts, and tourist attractions.
Additionally, Pasay Road, Dela Rosa, and Ayala MRT Station are also within close proximity to the hotel. These stations offer further accessibility to different parts of Manila, allowing guests to easily navigate the city. Whether guests are looking to visit historical landmarks, dine at local restaurants, or experience the vibrant nightlife, these public transport stations serve as convenient gateways to explore everything Manila has to offer.
Furthermore, the hotel is also conveniently located near Dela Rosa Street, EDSA, PNR Pasay Road Station, and Buendia 3 MRT Station. These transport options provide additional flexibility for guests to travel around the city and beyond. With such a strategic location, City Garden GRAND Hotel ensures that guests have easy access to Manila's public transport network, making their stay both convenient and enjoyable.
A Gastronomic Paradise
City Garden GRAND Hotel is surrounded by an array of mouthwatering dining options that will satisfy even the most discerning food lovers. Just a stone's throw away, you'll find Filling Station Bar And Cafe, a retro-inspired diner serving up classic American comfort food. For those seeking a breathtaking view while dining, Firefly Roofdeck Restaurant is the perfect choice with its panoramic vistas of Makati's skyline. Blackbird Makati, housed in a beautifully restored building, offers a sophisticated dining experience with its modern European and Asian fusion cuisine. If you're craving Japanese-Peruvian fusion, Nikkei Nama Bar Rada is the go-to spot. For a taste of Mexican street food, head to El Chupacabra, where you can feast on delicious tacos and refreshing margaritas. People's Palace is a haven for Thai food enthusiasts, offering authentic and flavorful dishes in a stylish setting. Hummus Elijah is a must-visit for Middle Eastern cuisine lovers, serving up delectable hummus, falafel, and kebabs. Manam Greenbelt is the place to go for Filipino comfort food with a modern twist, while Toyo Eatery showcases innovative Filipino dishes made from locally sourced ingredients. Finally, for an elegant fine dining experience, Old Manila at The Peninsula Manila is the ideal choice, serving exquisite international cuisine in a luxurious setting.
Shop 'til you drop at City Garden GRAND Hotel's surrounding shopping landmarks
Located in the heart of Manila, City Garden GRAND Hotel offers easy access to a variety of shopping landmarks. Just a short walk away, you'll find Landmark Department Store - Makati, a one-stop shop for fashion, home decor, and more. If you're looking for a unique shopping experience, head to A. Venue Mall, where you'll discover a wide range of boutiques, restaurants, and entertainment options. For those interested in Filipino handicrafts, Balikbayan Handicrafts is a must-visit, offering a selection of locally-made souvenirs and gifts. Book lovers will be delighted to explore the Filipinas Heritage Library and Power Books, both offering a vast collection of books on various topics. CTLink and Craftsmith are perfect for those seeking arts and crafts supplies, while Bibliarch Bookstore is a haven for bookworms. Greenbelt 1, located nearby, is a premier shopping destination featuring high-end brands and exquisite dining options. Lastly, Powerplant Mall is a shopper's paradise, housing a mix of international and local brands, as well as a cinema and a wide selection of restaurants. With these fantastic shopping landmarks just a stone's throw away, City Garden GRAND Hotel is the perfect base for a memorable shopping spree in Manila.
Affordable Luxury: Experience the Best Value at City Garden GRAND Hotel
At City Garden GRAND Hotel, you can enjoy the perfect blend of luxury and affordability. With an average room price of just $83, this hotel offers exceptional value for the discerning traveler. In comparison to the average price of a hotel room in Manila, which stands at $57, City Garden GRAND Hotel provides a superior experience without breaking the bank.
Step into a world of elegance and comfort at City Garden GRAND Hotel, where every detail has been carefully crafted to ensure an unforgettable stay. From the stylish and well-appointed rooms to the top-notch amenities and impeccable service, this hotel offers a truly exceptional experience at a price that won't strain your budget. Whether you're traveling for business or leisure, City Garden GRAND Hotel is the perfect choice for those seeking affordable luxury in the heart of Manila.
Exceptional Service and Beautiful Rooms
City Garden GRAND Hotel in Manila, Philippines, has received rave reviews from its satisfied guests. With excellent service and beautiful rooms, this hotel has left a lasting impression on its visitors. Guests have praised the hotel for its kind and friendly staff who go above and beyond to ensure a pleasant stay. The staff's proficiency in English has also been commended, making communication effortless for international travelers. Additionally, the hotel's cleanliness and attention to detail have been highly appreciated, creating a comfortable and inviting atmosphere. Guests have also raved about the delicious breakfast options offered at the hotel, providing a great start to the day. With its prime location, City Garden GRAND Hotel is the perfect choice for anyone looking for an exceptional stay in Manila. Whether traveling for business or leisure, this hotel is highly recommended by its satisfied guests.
A Top Choice for Exceptional Comfort and Service
City Garden GRAND Hotel in Manila, Philippines, has consistently received outstanding customer ratings, making it a top choice for travelers seeking exceptional comfort and service. With an impressive overall rating of 8.8, this hotel goes above and beyond to ensure a memorable stay for its guests.
One of the standout features of City Garden GRAND Hotel is its commitment to providing excellent value for money. With an impressive rating of 8.6 for value, guests can rest assured that they are getting the most out of their stay. From spacious and well-appointed rooms to top-notch amenities, this hotel offers a luxurious experience without breaking the bank.
In addition to its value, City Garden GRAND Hotel also boasts excellent facilities that cater to the needs of every traveler. With a rating of 8.6 for facilities, guests can enjoy a range of amenities including a fitness center, swimming pool, and spa. Whether you're looking to relax or stay active, this hotel has you covered.
Excellent8.7
Facilities
Excellent8.9
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Swimming Pool (32nd floor): Daily (6AM to 10PM)
Gym (9th floor): Daily (7AM to 7PM)
Firefly Roofdeck Restaurant (32nd floor): Daily (7AM to 12AM)
Room Service: Daily (7AM to 12AM)
SPICE Cafe (7th floor): Daily (7AM to 2PM / A La Carte : 11AM to 2PM)
Buffet Breakfast (SPICE Cafe / 7th floor): Daily (7AM to 11AM)
LA FAMOSA Wellness Spa (9th floor / In-room): Daily (walk-in: 8AM to 10PM) / (in-room: 24hours)
Provided by verified guests of
Excellent
Show reviews that mention
Airport transfer
Located in heart of Manila
Currency exchange
Free Wi-Fi in all rooms!
Great place to stay while traveling”
First of all, the room was spacious and the bathroom was spacious too, but there was no bathtub. The window was big and the view was good because it was on a high floor. We checked in at 2 o'clock, but we had to wait for about 20 minutes because the cleaning was not done properly. The foreigner next to us was annoyed. The TV and air conditioner batteries were dead in the room. There were room slippers and a gown, which was impressive because they are not common in the Philippines. The TV had a good picture quality and it was impressive. The water pressure was a bit weak. There were 3 elevators for 32 floors, so it was inconvenient. The elevators were not enough for the business, 32nd floor bar customers, and guests, and the room was on the 27th floor, so it was not very convenient. In the evening, you have to wait for the bar and it is difficult to go down the elevator because there are many people. The swimming pool is not big and there are not many sunbeds. There is not enough space... Even when we went, foreigners gave up their seats. By the evening, it was full of children and we didn't even dare to go in. Even though the noise was so loud, there was no restriction on playing. The bar is cheap and has a good view, so alcohol goes down well. Orders are taken quickly and requests are well fulfilled. There was music playing on the rooftop or the adjacent building, so there was a thumping noise until 2 am. However, maybe because I stayed at the worst hotel before, the room was comfortable, the housekeeping was good, and there were no bugs, so it was good. The refrigerator performance was a bit lacking. Haha.
Dear Mr./Ms. Sol, We are extremely grateful to receive your top-rated score.Thank you for taking a moment to share your review. Meanwhile, it’s clear from your comments that we missed several important opportunities to ensure a satisfying stay, and for that, we sincerely apologize. We will surely inform the concerned department with regards to your concerns and will review your feedback to see how we can create a more positive, seamless experience for our guests, and we truly hope you will offer us another chance to show you the exceptional hospitality we are capable of providing. Looking forward to welcoming you back here to City Garden Grand Hotel. Best Regards, John Pagtabunan Duty Manager
Wonderful Stay”
I recently had the pleasure of staying at City Garden Grand Hotel, a place my family and I always choose whenever we have a reunion or gathering. From the moment we check in, the staff makes us feel right at home with their warm and welcoming service. The check-in process is always smooth. The rooms are spacious, spotlessly clean, and thoughtfully decorated with modern amenities. The beds are incredibly comfortable, and we always have a restful night's sleep. The bathrooms are top-notch, with high-end toiletries, a rain shower, and plush towels, and a bathtub. The hotel’s on-site restaurant is fantastic, offering delicious meals, and the breakfast buffet is a favorite of ours—fresh and varied, with something for everyone. The location is perfect, close to both tourist attractions and local shops, making it convenient for our family outings. Overall, our experiences at City Garden Grand Hotel have always been exceptional, and it’s a place we keep coming back to for our family get-togethers. I highly recommend it for anyone looking for a relaxing, comfortable, and luxurious stay. We’re already looking forward to our next visit!
Dear Ms. Sherrivelle, Thank you for taking the time to share such a heartfelt and detailed review! It’s truly wonderful to hear that City Garden Grand Hotel has become a favorite choice for your family gatherings. We're delighted that our warm service, spacious rooms, and thoughtful amenities have made each stay feel like a home away from home. It’s also great to know you enjoyed the rain shower, plush towels, and our on-site restaurant, especially the breakfast buffet! We’re thrilled that our location adds to the convenience of your family outings. We can't wait to welcome you all back for another memorable stay, and we’re honored to be part of your family’s traditions. Sincerely, Ria Dimla Duty Manager
Excellent stay”
The hotel has a great location for everything in the city. Very nice and clean and professional friendly staff. Honestly can’t find anything wrong with our stay. We used the roof top pool which was great and unreal views. We used the gym and spa as well. Plenty decent gym for a vacation spot. Spa was open 24 hours if they came to your room I believe. Did not use the restaurant or breakfast buffet so can’t comment on the food but I’m assuming quite good Would certainly stay here again!
Dear Mr. Todd, Thank you for sharing your wonderful review! We’re thrilled to hear that you had an excellent stay and appreciated our convenient location, the cleanliness, and the professionalism of our team. It’s great to know that you enjoyed the rooftop pool and its breathtaking views, as well as our gym and 24-hour spa services. While you didn’t have the chance to experience our dining options, we hope you’ll try them on your next visit to enhance your stay even further. Your kind words and intention to return mean a lot to us, and we look forward to welcoming you back for another memorable stay. Safe travels, and we hope to see you again soon! Best regards, Leo Castillo Duty Manager
Had the best stay and enjoyed”
We celebrated our wedding anniversary here and the staff were very accommodating and approachable. Our room was VERY much spacious and looks as advertised. We booked the 1 King Deluxe room with city view and our child enjoyed walking around and always stayed by the big windows for its view. The bed was spacious and the room was clean. The cabinet is also spacious and equipped with hangers, iron and a safe. The bathroom is also big and had a full sized tub. Heater was working. There were complementary bottled waters, coffee and tea. Also has tablewares like plates and utensils. The food we ordered in the room was delicious! The pool was outstanding! The view was breathtaking. It had pool for kids and adults including a jacuzzi! Good food and ambiance for the restaurant. We weren’t able to try the bar sadly. The hotel location was great as there are several establishments within the area. There’s a brochure in the room that lets you know what are in the area if you want to go out. Overall, this was a great experience. Would definitely recommend this to friends and family.
Dear Ms. Maire, Thank you so much for choosing to celebrate your special occasion with us and for taking the time to share your fantastic experience! We are thrilled to hear that your wedding anniversary stay was enjoyable and memorable. It warms our hearts to know that our staff's accommodation, our room with a city view, and the amenities provided, including the pool, met your expectations. We're delighted that your child enjoyed the view and that the room had everything you needed for a comfortable stay. Your compliments on the room service, the breathtaking pool with a fantastic view, and the overall ambiance of the restaurant are greatly appreciated. Thank you for recommending us to your friends and family. We look forward to welcoming you back for more special celebrations and providing you with another outstanding experience. At your Service, Alex Bognot Duty Manager
Overall Good Stay”
We stayed there during a weekend when there was a typhoon so, the rooftop bar and the pool were closed during the entire stay. The rooftop bar and the pool were the main factor why we booked the hotel but sadly we werent able to experience them. The rooms were crystal sparkling clean however, the towels, slippers, and toiletries that the hotel provided in our room were for 2 adult pax only despite the fact that we booked the room for 3 adults. The staff were very prompt and helpful. I just had a complaint to the reception lady who processed my check-in. I disclosed during the check-in that I have another booking for the next night but under a different name, my sister name. Basically, we extended our stay for 1 more night. She asked me about the details of the extension booking and I asked her to tag my booking as extended already as I don't want to go over the check-in process again in the next say for convenience. She said alright and proceeded. She then gave me the key cards and I went up to the room. One key card is not functioning at the door the other key card is working. Went down to the reception to have it fixed and it got fixed. Next day, we went out for family activities nearby and went back to the hotel at 5pm to change clothes as we have another family event to attend. key cards are no longer functioning. Went down to the reception to ask why. The new receptionist told me our stay was not tagged as extended so we have to go through another check-in and enabling the key cards. The bfast buffet was sumptuous and quite small array of options compared to other hotels within the price range. Overall, I will still opt to book another stay here because of its people and location.
Dear Ms. Juliet, Thank you for staying with us and your feedback allows the team to focus our attention on the areas which need to improve. We would like to apologize for the closure of our rooftop bar and pool during your stay due to the inclement weather. We understand that many of you were looking forward to enjoying a refreshing swim and we deeply regret any inconvenience caused by this unexpected closure. The safety and well-being of our guests are of the utmost importance to us and as a result, we had to make the difficult decision to close the pool area and our roof deck restaurant. Furthermore, please be assured that your concerns with the staff who processed your check-in are being forwarded to relevant departments for their swift action. We are committed to ensuring that it does not happen again in the future. Once again, your feedback is invaluable to us, and we sincerely hope to welcome you back in the near future. Sincerely, Clement Salantes | Duty Manager