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2015
Fantastic 8,5
pe baza a 2581 opinii

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Fantastic



din 2581 opinii
  • Condiţii/Curăţenie Hotel 8,7
  • Situare 8,2
  • Confort/Standard Cameră 8,7
  • Prestaţia personalului 8,7
  • Calitate-preţ 8,7
  • Alimentaţie/Local 7,8

Chua T.
Singapore
07 septembrie 2013
Fanastic
Helpful and friendly staff, nice breakfast.
Miss Nhung, front desk receptionist was helpful. Also the bellhop who crrried my luguage with friendly smile and asked me whether I need any help or information. Both, they speak good English.

Pareenus N.
Thailanda
07 septembrie 2013
Beyond Expectation
Friendly staff. Fast service. Locally located.
We really enjoy staying in this hotel during our 4 days trip in Hanoi. The hotel staffs are all really friendly and provided good support and information on the sightseeing around the area. The room is very clean and very comfortable. The location of this hotel is perfect for the sightseeings within the walking distance. The internet connect is also excellence. We sure will stay in this hotel, if we have a change to travel back to Hanoi.

Stephen S.
Statele Unite
06 septembrie 2013
Friendly,professional,very helpful
Tours advice, Local knowledge about resturants and taxi. Friendly english speaking staff
Very relaxing, with staff that went out of their way to ensure we were happy and informed us at length about tours and local points of interest.

Peter B.
Statele Unite
04 septembrie 2013
decent value in the old quarter!
location, location, location
ten minute walk to hoan kiem lake and other attractions in the old quarter. decent value for your money. the hotel is configured a little weirdly and i would have to take the elevator from the ground floor to the third floor switch over to another elevator or walk up one floor. the hallways in the hotel could use a little tlc. however, the room was perfectly clean and served my purposes. i booked a day trip to halong bay through the hotel and found out later i paid more than those in my tour group. the hotel refunded and to be perfectly fair they don't have control over all the prices that are given around hanoi, but ask about this when before you book through them. overall, it was a pleasant stay.

Sophie B.
Franţa
02 septembrie 2013
nice hotel
location, staff, price

Nileshkumar T.
Malaezia
02 septembrie 2013
3rd time not a charm
Near shopping
This was our last of 3 stays in the hotel and we left not too happy as the room design was lousy, it was small, did not have enough lighting, the bathroom fixtures worn out as well as peeling wallpaper. Thankfully only 1 final night compared to other visits here but it was not 3rd time a charm for this one.

Nileshkumar T.
Malaezia
02 septembrie 2013
OK, suites are better than deluxe rooms
Staff friendliness and near everything, including dead people ;)
This was our 2nd stay out of 3 stays. This time we got a suite and it was much better and a little quieter. The room was bigger and nicer but the bathroom had a window facing some storage facility or another room that was dark ... that was weird

Nileshkumar T.
Malaezia
02 septembrie 2013
Good enough for a small hotel
Internet, friendly staff, in the center of things
This was the first of 3 stays in this trip. The room was smaller than expected. And the outside noise was noisier than expected. But we were tired and overall, staff was friendly and room was clean and made up.

Emmy H.
Statele Unite
02 septembrie 2013
Best customer service in Hanoi!
Friendly and helpful staff, beautiful rooms, and great location!
I was only supposed to stay at this hotel for one night before flying to Nha Trang. Due to an unforseen emergency, I ended up having to stay in Hanoi for several more days instead. The staff were polite, helpful, spoke excellent English, and helped me with everything I needed during my stay. The bellboys are sweet and kind, the rooftop restaurant has an amazing view of the city, and the hotel is within blocks of some of the best blocks for shopping, especially on a budget. A very short taxi ride will put you at every major attraction including the Water Puppet Theater, Ho Chi Minh Mausoleum, and Hoa Lo Prison, and the hotel staff will call a reliable taxi for you whenever you need it. They also have excellent spa service inside the hotel. There are more expensive hotels, but none with better service than here. I stayed at 3 different hotels during my stay in Hanoi, but none gave me the location and quality of service that this one did. Book it now. You won't be sorry that you did.

Paul H.
Noua Zeelandă
02 septembrie 2013
Average hotel
modern, nice rooftop bar
Not aware of train track close to bedroom window, window had no lock, safe not operating properly even after a request to repair, staff friendly but few spoke good english, wifi only working in lobby