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Toate opiniile (769)

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Foarte bun
7,9
din 769 opinii
Condiţii/Curăţenie Hotel
7,9
Dotări
7,7
Situare
8,9
Confort/Standard Cameră
8,2
Prestaţia personalului
8,0
Calitate-preţ
8,0
Alimentaţie/Local
6,7

9,3 Daniel H.
Australia
16 noiembrie 2013
excellent hotel
rooms,staff and breakfast
This was the first part of our journey through some of Vietnam . Thank goodness it was a great start. We were greeted by great staff(Anna) ,she welcomed us orange juice and vietnamese coffee and then recommended us where to go and what to do in hanoi and around. Although this is a middle range hotel it offers a good breakfast and service.

8,3 Helena H.
Finland
15 noiembrie 2013
friendly hotel in old Hanoi
Clean hotel with superb staff ! Free Internet and breakfast included.
Simple hotel that has everything that one needs on a business visit. Very good value for money.

8,7 Richard G.
United Kingdom
02 decembrie 2013
Very pleasant stay
Location, location, location
Wonderful! I am a regular visitor to Hanoi and have stayed in many hotels. This was by far the best hotel I have stayed at. The location, near Hoan Kiem and a range of restaurants and bars, is ideal. I'll definitely be staying here again!

6 Adam W.
United Kingdom
13 noiembrie 2013
good staff but poor hotel
friendly staff
first room at top(suite) was way too noisy due to pump on roof was moved to a family room until another room was available bed linen was very old and full of holes and feet ended up in quilt cover several times skin irritations either from Hanoi water or the bed linen wifi was patchy in the rooms hotel needs a refurbishment, many in city at similar price much nicer inside breakfast choice was very limited and very few seats staff friendly and try to accomodate but other wise poor hotel

10 wipawee T.
Thailand
07 noiembrie 2013
beyond our expectation
nice room,friendly staff and good location
The staff were consistently cheerful and went out of their way to be helpful. Our room had a balcony overlooking the street and was very well equipped. location was good, just off the main road along Hoan Kiem Lake. Nice quieter area but close enough to walk to the main busy/touristy streets

9,7 christiane D.
Australia
07 noiembrie 2013
great service
staffs,rooms and location
We would highly recommend this hotel and would stay here again. The staffs were amazing, nothing was ever a problem. the rooms were very clean and modern, a laptop was provided in our room and the buffet breakfast was very good. They have a very good tour and travel desk which will cater for all your travel needs

9,3 gasco L.
Germany
07 noiembrie 2013
great service
rooms,staffs and service
From first arrival, the staff were extremely attentive, helpful, friendly and really went out of their way to make my stay comfortable. Nothing was too much trouble for them. The room was clean, comfortable.The location couldn't be better. just a minute walking to many attractions, restaurants, and shopping

6,7 kristin R.
Philippines
25 noiembrie 2013
disappointing
location, location, location
everything was OK until the last day. My flight was in the evening and so in the morning, i requested for late check-out of 8pm (with additional payment). at 1pm I got a call asking if im checking out. I said i talked to the concierge and requested for extension. at 2pm i got another call asking why i havent checked out. At 5pm, I was asked if i can check out earlier than 8pm as the are expecting another guest who will use the room. I then gave the manager a mouthful, and told him I will not recommend his hotel for it's shabby treatment of its clients

9,7 Dhana M.
Malaysia
04 noiembrie 2013
Value for money in the heart of Hanoi
Large and comfortable room, central location, excellent staff
The hotel was great value for money. It's located in the heart of Hanoi's chaotic Old Quarter and is an oasis of calm compared to the hustle and bustle of the city outside. Literally a few minutes walk to the Water Puppet Theater and the lake. The manager (Anna) and her staff are always pleasant, attentive and full of smiles. My room was large and comfortable, and it came with a laptop too!! Very satisfied with my stay here and will definitely consider it again if in Hanoi again.

9,7 james L.
Australia
26 octombrie 2013
very good service
service,staffs and room
good location,just some minutes walk to shopping center,hoan kiem lake.we booked superior room but were upgraded to deluxe one which was spacious,clean,nice design.buffet breakfast was good enough with the price we paid.we also had noodle soup with beef.all staffs were so friendly,attentive