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Înapoi la info hotel

2015

Sheraton Grand Macao Hotel, Cotai Central

Estrada do Istmo. s/n, Cotai, Cotai, Macao, Macau

Fantastic 8,3
pe baza a 13005 opinii

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Fantastic



din 13005 opinii
  • Condiţii/Curăţenie Hotel 8,8
  • Dotări 8,1
  • Situare 8,4
  • Confort/Standard Cameră 8,7
  • Prestaţia personalului 8,3
  • Calitate-preţ 8,0
  • Alimentaţie/Local 7,6
Recenzii verificate

LIM C.
Singapore
18 iulie 2016
Polite and helpful staff but disappointing shuttle bus services
Staff was very polite, casino was great, but the waiting time for shuttle buses was a little too long compared to Venetian's. Housekeeping was late, around 5pm rooms were still not cleaned, but polite and apologetic staff cleaned up our rooms immediately.

Chun L.
Hong Kong
18 iulie 2016
Check in counter
Need to wait about 15mins for check in, jope it would be shorten

Wing C.
Hong Kong
18 iulie 2016
family trip
late check out at 1:00, but the key is not open the door before 12:00, need call the front desk change the key.....very trouble!

Choon L.
Malaezia
16 iulie 2016
Good Stay
Spacious room and clean. Very enjoyable stay in Sheraton Grand Macao Hotel.

haresh G.
India
15 iulie 2016
would not recommend, confused and rude staff.
staff at this hotel are unhelpful, check out, check in very time consuming . the bed uncomfortable. the staff very confused.

PHILIP C.
Hong Kong
14 iulie 2016
Services need improvement
I stayed with Sheraton everytime I go to Macau. This time I used most facilities and dine in restaurants. It is great for families with children. However, the swimming pool design is poor. There are many small pools but not a single big one. The check in is very slow. It took 30 mins for me to check in (from the minute I was in front of the front desk staff till I got my room keys). The staff are all very friendly and polite. But if they are more efficient that's better. The lunch buffet at Feast is not good. I will not go again. I walk into the buffet with NO food in the seafood/sushi/cold cut. I really mean it was completely empty. I had to complain to the duty manager, who was extremely polite and handle our complain very well. The staff is good, but the quality of food was bad.

MEI T.
Malaezia
14 iulie 2016
Efficiency improvement
Have to improve the efficiency for check in cause need to queue up for long period , but overall very nice

Elise C.
Hong Kong
13 iulie 2016
Good
Good

Wonryeol Y.
Coreea de Sud
13 iulie 2016
good enough overall
some of staff do not English well. free shutles are not good as around others, galaxy, cod, venecian, but nice enough~

SIU C.
Hong Kong
13 iulie 2016
GOOD
Big and clean room, very good.