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Fantastic



din 321 opinii
  • Curățenie 8,5
  • Dotări 8,6
  • Situare 8,2
  • Confort/Standard Cameră 8,5
  • Servicii 8,4
  • Raport calitate-preț 7,8
  • Alimentaţie/Local 8,2
Aranjare după

Chin din Malaezia
Turiști în scop de afaceri
Deluxe
Sejur o noapte în iunie 2016
No comments
No comments
Recenzat 29 iunie 2016

Sze din Australia
Familii cu copii mici
Deluxe
Sejur o noapte în iunie 2016
Disappointed
I stayed at Shangri-La Surabaya for 1 night with a baby, when I checked in at 7pm and my baby was ready to sleep but the staff was up-selling me to upgrade, I was just there for 1 night and just wanted to go to bed. Room was old and the cleanliness was not at 5 star hotel standard. Breakfast was good with heaps of variety. We checked out at 7am the other morning everything went smoothly, however few hours later I received an email from the duty manager saying I had consumed 2 beers and needed to charge my credit card. I did not even aware they have a mini bar and was so disappointed a well known hotel would have this mistake, I replied if they are going to charge my card then I would have to raise a complaint, eventually they are going to 'waive' something that I did not consume. I am not going to stay in Shangri-La Surabaya again.
Recenzat 06 iunie 2016

alfia din Indonezia
Turiști în scop de afaceri
Deluxe
Sejur o noapte în mai 2016
excellent
its been wonderful can stay
Recenzat 03 iunie 2016

Juliana din Indonezia
Turiști în scop de afaceri
Deluxe
Sejur 2 nopți în aprilie 2016
Good hotel
good location and value for money
Recenzat 10 mai 2016

Diana din Indonezia
Familii cu copii mici
Deluxe Horizon
Sejur o noapte în martie 2016
Recommended
Everything okeyy,,, we luv horizon club lounge here thx
Recenzat 28 martie 2016

Soedradjat din Indonezia
Cupluri
Deluxe
Sejur o noapte în martie 2016
Great Hotel, great stuff.
Traffic outside hotels are bad...breakfast is so so..
Recenzat 24 martie 2016

LEANDER din Filipine
Cupluri
Deluxe Horizon
Sejur o noapte în martie 2016
Best for Weekend Retreat
One of the best places to stay for a weekend of relaxation. Good food and excellent service. Get an upgrade to enjoy club privileges.
Recenzat 21 martie 2016

Monica din Indonezia
Călători în grup
Deluxe Horizon
Sejur o noapte în decembrie 2015
Nice hotel for new year celebration
Staff n environment n food all good
Really nice to get horizon floor so we can enjoy all u can drink wine n coffee n snack at horizon lounge
Recenzat 15 martie 2016

Servando din Filipine
Turiști solitari
Executive cu pat king-size
Sejur o noapte în martie 2016
=)
;)
Recenzat 14 martie 2016

AMINAH din Singapore
Familii cu copii mici
Deluxe Horizon
Sejur 3 nopți în februarie 2016
A Pleasant Stay
The excellent service of the staff, The Resort like Ambience and The wonderful SPA treatment
Despite the fact that my young daughter was unwell and had a high fever, our stay was by far a relaxing one pleasant one. We stayed indoors most of the time and went out to the nearest shopping centre to chill out.
Recenzat 10 februarie 2016


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